- I enjoy helping others and giving back to the community
- Blogging/Vlogging
- Web Development and Design
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Passionate about balancing physical health with mental and emotional wellness
Mark Daly
Cambridge,MN
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
27
27
years of professional experience
Work History
Sales
Independent Amsoil Dealer
06.2003 - Current
- Make cold calls to people that I believe may be interested in product.
- Explain what product is and what it can do for them.
- Develop relationships with customers and potential customers.
- Answer any questions about product and possible benefits.
- Follow up with customers after initial call to help them purchase or answer any questions that may come up.
- Keep inventory of product.
- Help Dealers and PCs develop and learn about upcoming products.
- Attend Events to promote product and what it can do for customers.
Help Desk Analyst
Blaze Credit Union
01.2024 - 11.2024
- Worked with migration team to change from one domain to another.
- Helped to implement plan to change over company core banking solution. Jack Henry(Episys) to FiServe DNA.
- Moved users over from NEC IP phone system to Ring Central IP Phone system.
- Setup and maintain user accounts in Azure.
- Assist clients with computer issues with regards to hardware and software using JIRA/Atlassian ticketing.
- Create shares on network and assign proper rights to folders
- Assign Exchange accounts the proper rights after being created in Active Directory.
- Perform backups and restores of data.
- Create and maintain user accounts for many different types of banking software, including Alloya, Lanvera, FiServe(DNA), Alkami, Card Wizard, Velera, WireXchange, and Q2.
- Travel to branches to provide telephony and hardware support and replacement.
Help Desk Analyst
Spire Credit Union
08.2022 - 01.2024
- Setup and maintained user accounts in Active Directory.
- Assisted clients with computer issues with regards to hardware and software using JIRA/Atlassian ticketing.
- Created shares on network and assign proper rights to folders.
- Assigned Exchange accounts the proper rights after being created in Active Directory including MAAS360.
- Performed backups and restores of data.
- Created and maintained user accounts for many different types of banking software, including Alloya, Lanvera, Jack Henry(Episys), Alkami, Wizard PSCU, WireXchange, and Xnet.
- Supported NEC IP phone system including creating and maintaining accounts.
- Traveled to branches to provide telephony and hardware support and replacement.
Sales Associate
Furniture Mart/Ashley
07.2018 - 06.2022
- Used Cadence Training to greet customers.
- Gather information about customers wants and needs.
- Inform customers about current sales and promotions.
- Keep customers informed on status of their orders and help to resolve their issues.
- Assist customer with financing and explanation of terms.
- Provide follow up after sale and receipt of merchandise.
- Close the sale and write it up covering details of their transaction and upsell whenever possible.
Self Employed
Computer Services of Minnesota
01.1998 - 01.2020
- Supported clients to diagnose network connectivity issues and plan for network upgrades.
- Maintained desktops and servers to ensure latest firmware and updates were applied.
- Setup remote control, patch management, software distribution, and hardware and software inventory.
- Created websites and performed updates to websites per client needs.
- Built new servers and setup domain and email structure to meet client needs.
- Performed consultation services for small businesses to find out their IT needs and help fulfill them.
- Provided patch management, software distribution and offsite backup via remote access.
Night Manager
Holiday Station Stores
02.2018 - 07.2018
- Provided customer service to guests.
- Verified product spoilage dates and updated stock.
- Prepared and updated coffee supply.
- Cleaned and maintained the store and equipment used.
- Oversaw other employees working on night shift to ensure all things were maintained.
Sr Systems Engineer
UHG/Optum - Contract
09.2015 - 12.2017
- Supported Office365 installations including deployment.
- Planned and coordinated creation of group policies to ensure proper permissions were in place for correct security groups.
- Supported, maintained and performed upgrades to Cisco UCS Systems to prevent downtime.
- Organized, planned and controlled work efforts, utilizing the ITIL Service Strategy and Service Operation stages for smooth transitions within the environment.
- Built Virtual Servers with VMware 5 and 5.5 including allocating resources for memory, and storage space.
- Updated and Maintained Disk Size, LUN connections and Network Drivers in VMware.
Sr Systems Engineer
Medtronic - Contract
01.2015 - 06.2015
- Setup group policies to ensure proper permissions were in place for correct security groups.
- Participated in the engineering, planning, coordination, and installation of new or modified Windows /2008R2/2012 Servers including Blade and SAN storage.
- Worked with team members to create and document build process for 2012 Server builds.
- Built, Maintained and Monitored hosts and virtual machines using VMware vCenter Server 5.5
- Created simple PowerShell scripts to perform repeated tasks.
Infrastructure Engineer
CHS Inc. - Contract
11.2014 - 01.2015
- Built Windows2008R2/2012 Virtual Servers and Physical servers.
- Monitored servers for uptime, bandwidth and available drive space using Solar Winds Orion software.
- Planned and coordinated creation of group policies to ensure proper permissions were in place for correct security groups.
- Communicated with team members about status of builds, issues found & what resolutions were.
- Created and Documented build process for 2012 Server builds for physical and virtual servers.
- Accessed HP ILO to configure Firmware updates and check versions of drivers installed.
Systems Administrator
Tek Systems – Contract
08.2014 - 11.2014
- Oversaw migration of new company acquisition including AD and Exchange cutover in a matter of 4 weeks including new workstations, servers (physical and virtual).
- Built Windows2008R2/2012 Servers for Production, including Virtual Servers using VMware.
- Setup new Exchange accounts for users from acquisitions.
- Responsible for day-to-day IT operations as a systems admin for 2 overseas locations and 3 US locations.
- Created various Group Policies to ensure proper permissions were in place for correct security groups.
- Maintained Barracuda Load Balancer and Message Archiver to perform at maximum efficiency.
Infrastructure Engineer
Healthland – Contract
04.2014 - 08.2014
- Built Windows2008R2/2012 Servers for Production, including Virtual Servers using VMware.
- Provided remote control, patch management, software distribution, and hardware and software inventory using Microsoft SCCM.
- Setup Active Directory environment on Healthland servers at remote sites for Healthland applications.
- Monitored servers for uptime, bandwidth and available drive space using Solar Winds Orion software.
- Created batch files for tasks using PowerShell Scripting tools.
- Communicated with team members about status of rollout, issues found & issues resolved.
Infrastructure Engineer
CHS Inc. - Contract
02.2014 - 04.2014
- Built Windows2008R2/2012 Virtual Servers and Physical servers including Exchange and Print.
- Monitored servers for uptime, bandwidth and available drive space using Solar Winds Orion software.
- Maintained server updates using IBM Endpoint Manager.
- Created and Documented build process for 2012 Server builds for physical and virtual servers.
- Accessed HP ILO to configure Firmware updates and check versions of drivers installed.
- Performed migrations of Virtual Servers using PlateSpin.
Infrastructure Engineer
Analysts International (Best Buy)
10.2013 - 01.2014
- Built Windows2008R2/2012 Servers for Production, including Virtual Servers using Hyper-V.
- Provided remote control, patch management, software distribution, and hardware and software inventory using Microsoft SCCM.
- Tested and implemented infrastructure components to make sure they met the needs of the design specifications.
- Identified and escalated issues that impacted project performance.
- Communicated with team members about status of rollout, issues found & resolved.
- Created batch files for tasks using PowerShell Scripting tools.
Infrastructure Engineer
Analysts International (Target)
02.2013 - 10.2013
- Built Windows Servers for Canada Store Rollout, including Virtual Servers.
- Tested and implemented infrastructure components to make sure they met the needs of the design specifications.
- Identified and escalated issues that impacted project performance.
- Created batch files for tasks using PowerShell Scripting tools.
- Responsible for laptop rollout to pre-store launch in Canada for phases 3-6 and supporting them.
- Communicated with team members about status of rollout, issues found & resolved.
- Monitored Service Now tickets and closed those pertaining to my group or assigned to the proper team.
- Followed procedures to submit requests for new server builds.
Education
Associates of Applied Science - MIS
NEC Brown Institute
Minneapolis, MN01.1994
Skills
- System troubleshooting proficiency
- Strategic issue resolution
- End user support
- Configuration management
- Excellent interpersonal skills
- Application version control
- Strong skills in computer technology
- Proficient in hardware deployment
- IT asset management
- Virtualization technologies
- Root-cause analysis
- Hardware upgrades
- Technical support
- Software installation
- Application support
- System administration
- Technical troubleshooting
- Remote troubleshooting
Interests
Timeline
Help Desk Analyst
Blaze Credit Union
01.2024 - 11.2024
Help Desk Analyst
Spire Credit Union
08.2022 - 01.2024
Sales Associate
Furniture Mart/Ashley
07.2018 - 06.2022
Night Manager
Holiday Station Stores
02.2018 - 07.2018
Sr Systems Engineer
UHG/Optum - Contract
09.2015 - 12.2017
Sr Systems Engineer
Medtronic - Contract
01.2015 - 06.2015
Infrastructure Engineer
CHS Inc. - Contract
11.2014 - 01.2015
Systems Administrator
Tek Systems – Contract
08.2014 - 11.2014
Infrastructure Engineer
Healthland – Contract
04.2014 - 08.2014
Infrastructure Engineer
CHS Inc. - Contract
02.2014 - 04.2014
Infrastructure Engineer
Analysts International (Best Buy)
10.2013 - 01.2014
Infrastructure Engineer
Analysts International (Target)
02.2013 - 10.2013
Sales
Independent Amsoil Dealer
06.2003 - Current
Self Employed
Computer Services of Minnesota
01.1998 - 01.2020
Associates of Applied Science - MIS
NEC Brown Institute
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