Open To Work
ROBERT CARLSON
Medicaid Eligibility & Trainer
Westfield,USA
Summary
Dynamic and results-driven training proctor with a strong track record of delivering exceptional support in diverse educational environments. Recognized for outstanding communication and interpersonal skills, fostering collaborative relationships with colleagues and learners. Demonstrated ability to thrive in independent and team settings, ensuring effective training outcomes and enhanced learner engagement. Committed to continuous improvement and professional development, contributing to the overall success of training initiatives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Eligibility Training Proctor
Conduent
Hamilton, NJ
05.2024 - Current
- Assist in training eligibility by delivering learning materials both verbally and through the company's learning management system to support eligibility training initiatives.
- Accurately tracked and maintained class data, ensuring reliable performance monitoring.
- Deliver daily and monthly reports to training manager.
- Collaborated in updating training materials to align with changes in system processes, ensuring accuracy and relevance.
- Developed and maintained quick reference guide to assist frontline staff with navigating new systems effectively.
- Partnered with Quality Assurance Manager to communicate critical updates across multiple departments, supporting compliance and operational efficiency.
- Demonstrated strong competency in training responsibilities and proactively took on additional task to further support the training department.
- Conducted comprehensive project work to support AI feature integration, resulting in successful deployment within learning application.
- Conducted regular updates and enhancements to knowledge base in learning application, ensuring AI assistant provides agents with reliable and relevant policy guidance.
- Coordinated efforts among various departments to maintain the accuracy and relevance of training and learning content.
- Reviewed and addressed applicant grievances and fair hearing requests, ensuring alignment with established state regulatory standards.
- Collaborated with New Jersey state officials to enhance error reporting processes.
- Facilitated learning by effectively presenting training material to diverse class groups.
- Conducted comprehensive training sessions to empower agents with the necessary tools for effective situation handling.
Sales Manager
B&L Wireless
01.2017 - 03.2024
- Fostered collaborative sales environment at Verizon Wireless & AT&T
- Achieved sales targets through strategic planning and implementation of effective sales techniques.
- Cultivated strong relationships with clients to understand their needs and preferences, resulting in repeat business.
- Monitored customer satisfaction and evaluated feedback to improve customer experience and sales.
Sales Representative
Your Wireless Inc.
01.2015 - 01.2016
- Fostered a collaborative sales environment at Verizon Wireless
- Boosted sales by 30% through innovative strategies
- Leveraged analytical skills to identify customer needs
- Resolved complex product issues, enhancing customer satisfaction
- Impacted revenue growth, contributing to Verizon's market leadership
Education
Highschool -
Benjamin N Cardozo
Bayside, NY06.2005
No Degree - data analytics
Coursera
02.2023
Skills
- Customer service expertise
- Strong organizational abilities
- Effective time management
- Effective communication
- Collaborative teamwork skills
- Independent work
- Cross-functional teamwork
- Meticulous attention to detail
- Skilled in prioritizing concurrent responsibilities
- Skilled in Microsoft Office tools
- System troubleshooting proficiency
- Google data analysis expertise
Certification
Google Data Analysis, 2023-02-01, Introductory course to learn the basics of data analytics
Personal Information
Title: Sales Manager
Timeline
Eligibility Training Proctor
Conduent
05.2024 - Current
Sales Manager
B&L Wireless
01.2017 - 03.2024
Sales Representative
Your Wireless Inc.
01.2015 - 01.2016
Highschool -
Benjamin N Cardozo
No Degree - data analytics
Coursera