Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharazy Majeed

Austin,TX

Summary

Dynamic professional with a proven track record at PSI Services LLC, showcasing expertise in administrative support and exceptional customer service skills. Leveraged time management and office administration to enhance operational efficiency and confidentiality compliance. Achieved streamlined processes and positive client interactions, demonstrating a commitment to excellence and a positive attitude. Proven ability to ensure adherence to established protocols. Seeking to transition into new field where these skills can be applied and further developed.

Overview

12
12
years of professional experience

Work History

Proctor/Test Center Administrator

PSI Services LLC
06.2023 - Current
  • Maintained compliance with test center policies, practices and procedures.
  • Maintained confidentiality of exam materials by securely storing all documents in designated locations before, during, and after testing periods.
  • Streamlined exam processes by efficiently distributing, collecting, and organizing test materials before, during, and after examinations.
  • Secured testing materials and maintained confidentiality of all details.
  • Validating appropriate identification and other legal documents, then processing them through internal check-in software
  • Leveraged computers to administer tests, record scores, and create appointments.
  • Supported students with special needs by facilitating accommodations in accordance with institutional policies and guidelines.
  • Continuously updated knowledge of testing formats, guidelines, and requirements to ensure accurate administration of exams.
  • Retain all documents from Test Takers for auditing and compliance purposes. Scanned forms to upload to the company through internal form software.

Temporary Receptionist

Robert Half
10.2022 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Behavioral Health Technician

Recovery Unplugged
10.2021 - 04.2022
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Prepared and submitted daily shift reports to management.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Demonstrated proficiency in utilizing electronic health record systems for efficient data entry and retrieval purposes related to clinical documentation requirements within the field of behavioral health.
  • Coordinated with external community resources as necessary, ensuring seamless transitions for patients requiring additional support services upon discharge from the facility.

Support Staff

Odyssey School of Austin
08.2017 - 05.2021

Worked under the supervision of teachers. Reinforced lessons presented by teachers by reviewing

material with students one-on-one or in small groups. Enforced school rules to teach students proper

behavior and maintained a positive and safe environment within the classroom. Assisted teachers with

preparing classrooms before lessons, printing and distributing class material, tracked attendance, and

monitoring progress. Provided instruction and managing the classroom in absence of the regular teacher.

Frequently took on front desk duties when needed. Answered and routed phone calls in accordance

to office policies. Greeted and directed all visitors including clients and customers. Health and Safety:

Maintained a clean and sanitary classroom environment; followed CDC standards for sanitation and cleanliness throughout the school day.

Mental Health Aide

The Wood Group
06.2017 - 09.2019
  • Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethics guidelines.
  • Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
  • Utilized effective time management skills to balance a high caseload, prioritizing tasks and ensuring timely completion of duties.
  • Assisted in the development of personalized treatment plans for better patient outcomes and progress tracking.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for each patient''s unique needs.
  • Maintained detailed records of patient progress, enabling more informed decision-making by healthcare professionals.

Sales Associate

MetroPCS Corporate Store
07.2013 - 08.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Psychology

Texas State University
San Marcos, TX
05-2017

Skills

  • Time management
  • Office administration
  • File maintenance
  • Microsoft Office Expertise
  • Google Workspace Proficiency
  • Appointment scheduling
  • Data Privacy Management
  • Filing and data archiving
  • Office supplies management
  • Clear Written Communication
  • Customer Service Expertise
  • Positive attitude

Timeline

Proctor/Test Center Administrator

PSI Services LLC
06.2023 - Current

Temporary Receptionist

Robert Half
10.2022 - 11.2022

Behavioral Health Technician

Recovery Unplugged
10.2021 - 04.2022

Support Staff

Odyssey School of Austin
08.2017 - 05.2021

Mental Health Aide

The Wood Group
06.2017 - 09.2019

Sales Associate

MetroPCS Corporate Store
07.2013 - 08.2015

Bachelor of Science - Psychology

Texas State University
Sharazy Majeed