MARK DANG
Houston,TX
Summary
Accomplished Operations Manager with a strong background in optimizing processes and leading cross-functional teams. Attained an 18% increase in operational efficiency and significant annual cost reductions. Skilled in budget management, KPI monitoring, and shop floor systems implementation. Demonstrated success in driving continuous improvement and ensuring compliance with industry standards.
Overview
21
21
years of professional experience
Work History
Production Supervisor
Toyo Solar USA
Houston, TX
01.2026 - Current
- Oversaw daily production operations to ensure efficiency and quality standards.
- Implemented process improvements, reducing downtime and streamlining workflows.
- Trained and mentored team members on safety protocols and operational procedures.
- Coordinated cross-functional teams to achieve production targets and maintain communication.
- Utilized production management software for real-time tracking of output and performance metrics.
- Conducted regular inspections to uphold compliance with industry regulations and safety practices.
- Resolved issues quickly to maintain productivity goals.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
Operations Manager
C-Sat Solutions
02.2021 - 03.2024
- Successfully managed the transition to a new shop floor system, reducing data entry errors by 40% and improving inventory accuracy by 25%
- Enhanced safety compliance by 35% by instituting rigorous training programs and monitoring procedures, leading to a 50% reduction in workplace incidents
- Led day-to-day operations for a team of 25, identifying and implementing process improvements that boosted productivity by 18% while maintaining 100% compliance with legal and regulatory requirements
- Managed the introduction of new products across multiple projects, resulting in a 12% reduction in total costs through strategic cost avoidance and value engineering, while ensuring all processes aligned with company and industry standards
- Controlled production and maintenance costs, achieving a 10% under-budget performance while coordinating with internal and external stakeholders to meet production targets and maintain optimal staffing levels
Production Supervisor
C-Sat Solutions
04.2019 - 02.2021
- Supervised a team of 140 technicians and 40 testers, optimizing production workflows to meet tight deadlines, resulting in a 20% increase in output efficiency
- Monitored manufacturing variances and resolved equipment issues, leading to a 15% improvement in product quality and a 10% reduction in defect rates
- Boosted production efficiency by 18% by implementing lean manufacturing practices, reducing production cycle time by 12 hours
Lead Computer Technician
CTS
09.2009 - 04.2019
- Conducted hardware and software diagnostics for 200+ devices monthly, improving repair accuracy by 20% and reducing return rates by 15%
- Developed and implemented a cataloging system to track fixes, cutting repair time on redundant ticket requests by 30% and increasing overall team efficiency by 25%
- Guided a team of 8 technicians, reducing system downtime by 35% through efficient troubleshooting and effective maintenance strategies
- Optimized the imaging process for new machines, decreasing setup time by 30%, and resulting in improved employee productivity
Technician
Personal Product Solutions
09.2006 - 10.2008
- Maintained a quality control database, documenting 100% of support activities, leading to a 15% reduction in repeated service requests
- Trained and mentored 10 new employees in cell phone diagnostics, resulting in a 20% improvement in their technical proficiency within the first 3 months
- Diagnosed and repaired over 300 technical issues per month, reducing equipment downtime by 40% and increasing operational efficiency
- Streamlined troubleshooting processes, cutting resolution times by 35% and improving customer satisfaction scores by 22%
Mechanic / Dispatcher
KBR LOGCAP III
09.2005 - 10.2006
- Maintained and repaired over 150 light-wheeled vehicles annually, diagnosing and resolving issues with a 95% first-time fix rate, while efficiently dispatching and documenting vehicle operations to ensure 100% compliance with maintenance schedules
- Directed the dispatch of 50+ service vehicles daily, reducing response times by 20% and improving overall operational efficiency by 15%
- Addressed mechanical issues on a fleet of 150+ vehicles, achieving a 98% success rate on first-time repairs and cutting downtime by 25%
- Mentored a team of 10 junior mechanics, improving team productivity by 35% and achieving a 15% reduction in training time for new hires
Education
High School Diploma -
Clear Brook High School
Skills
- Project Management
- Budget Management
- Data Analysis
- (KPI) Monitoring
- Risk Management
- Process Optimization
- Performance Measurement
- Communication and Negotiation
- Regulatory Compliance
- Operational Strategy Development
- Strategic Planning
- Quality Assurance
- Production management
- Training and mentoring
- Staff management
- Production targets
Timeline
Production Supervisor
Toyo Solar USA
01.2026 - Current
Operations Manager
C-Sat Solutions
02.2021 - 03.2024
Production Supervisor
C-Sat Solutions
04.2019 - 02.2021
Lead Computer Technician
CTS
09.2009 - 04.2019
Technician
Personal Product Solutions
09.2006 - 10.2008
Mechanic / Dispatcher
KBR LOGCAP III
09.2005 - 10.2006
High School Diploma -
Clear Brook High School