Mark Davison
San Juan
Summary
Hardworking and skilled service representative with exceptional interpersonal and communication abilities. Over 4 years of experience as a strategic sales rep, successfully planning and executing sales strategies. Strength lies in building hands-on relationships with clients, enabling effective navigation of sales legal terms and agreements with an ethical approach. Proven negotiator, strong leader, and strategic planner with a flexible approach, consistently achieving outstanding results. A leader with a methodical approach. Complex problem solver with a 10+ year career. Bilingual individual fluent in Spanish and English, possessing the ability to effectively communicate with diverse clients.
Overview
22
22
years of professional experience
Work History
Professional Development
Sales/Technical Support Representative
Asurion
02.2022 - 05.2024
- We provide great customer service, technical support, and upsell tailored to customers' needs
- We provide technical support to all Bluetooth and Wi-Fi devices in and out of the home.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Data Entry
Spherion
05.2021 - 02.2022
- Our primary function was to enter customer data using computers and mobile devices
- We did humanitarian work including scheduling appointments to reunite families with their loved ones.
Youth Care Worker
Favorite Healthcare Staffing
04.2021 - 05.2021
- Site Rover/Floater assisting in any of the clients needs
- Help
- Supervise the youth in our care
- Act as a mentor and set a positive example
- Oversee and encourage resident participation in group activities
- Encourage completion of daily chores and personal hygiene tasks
- Provide one-on-one supervision or support as needed
- Document patient progress, immediately reporting any extreme changes in behavior
- Report any incidents that may affect the safety of a resident
- Maintain a safe and healthy environment
Bilingual Representative
Maximus
01.2021 - 05.2021
- To provide Covid-19 information and Vaccination assistance for the State of
- California
- To give out pandemic assistance and to relieve the country from Covid-19.
Youth Care Worker
Favorite Healthcare Staffing
04.2021 - 04.2021
Rigger
Bay Ltd
05.2019 - 01.2020
- At yard for new construction
- Material handling loading and unloading using heavy equipment
- Delivering material to designated area in unit and keeping track of inventory
Civil Construction
Flatiron Dragados
04.2017 - 04.2019
Carpenter/Laborer
Brand Energy Solutions, LLC
08.2016 - 10.2016
- Use hand tools to create decks as needed to be worked on
- Cut 2 by 4's to measurement
- Build and erect scaffolds as needed
Civil Carpenter
CAJUN CONSTRUCTORS
03.2016 - 07.2016
- Build forms to then set rebar and drop concrete to create concrete foundations and pillars
- Demolish forms after concrete set and build stairs and handrails as needed.
Scaffold Carpenter, maker/maintenance mechanic/ Refinery Operator
Mobley Industrial, CCC Group Inc
01.2016 - 03.2016
- Scaffold build, demolish and modify as needed
- Make cuts using handsaw and tape measure
- Boiler
Form setter carpenter
01.2015 - 01.2016
- Rod bustertie rebar, small equipment operator, concrete work finisher, skilled labor, rigger, Operating and monitoring performance of process equipment
- Monitoring and maintaining production quality
- Maintaining an injury free work place with self and others
- Performing routine maintenance
- Process troubleshooting
- Repairing equipment
- Performing audits/inspections for compliance
- Maintaining and improving housekeeping standard
- Writing using and maintaining procedures
- Identifying and implementing process improvements
- Accomplishments
- I've been able to learn quickly and earn my own area to maintain
- I was also given the opportunity to train other individuals working in our area.
Customer Care Representative
T-Mobile
04.2006 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Sales Retention Specialist
DIRECTV
05.2002 - 05.2006
- Enhanced team productivity by regularly sharing best practices, tips, and techniques for successful client interactions.
- Analyzed data trends to identify areas of improvement in customer service, resulting in increased client satisfaction scores across the board.
- Identified common pain points among dissatisfied customers and worked closely with product development teams to implement appropriate solutions.
- Provided comprehensive training sessions for new team members on effective sales retention strategies and techniques.
Education
No Degree - Nursing
South Texas College
Mcallen, TX08.2001
High School Diploma -
Pharr-San Juan-Alamo High School
San Juan, TX05.2001
Skills
- Customer Service (10 years)
- Customer Retention (4 years)
- Technical Support (10 years)
- Skilled Communication
- Microsoft Word
- Certifications and Licenses
- Assessments:
- Customer service — Proficient
- Identifying and resolving common customer issues
- Full results: Proficient
- Development in any professional field
- Carpentry
- Construction Laborer
- Concrete (2 years)
- Skilled Labor
- General Labor
- Handyman
- Rigging
- Concrete Finishing
- Concrete Forming
Accomplishments
- Technical/Sales Representative
- Retention/Sales
- Customer Care Rep
- During my tenure, I not only consistently met our monthly goals, but also excelled to the point of securing the top position in technical support. This achievement is a testament to my dedication and technical awareness.
- In addition to my individual achievements, I also played a significant role in the training of new representatives as part of our Mentor Program. This experience allowed me to share my knowledge and expertise, further contributing to the team’s overall success.
- I showcased strong proficiency in both verbal and non-verbal communication, effectively utilizing these skills in two different languages. This bilingual capability significantly enhanced my ability to connect with a diverse range of individuals and contexts.
- I was able to multitask with a variety of computer systems to resolve customer's issuers
- One of my most valued skills is my capacity for personal and professional growth. This has not only allowed me to excel as a customer service representative, but it has also fostered my development as an individual. This holistic growth has been instrumental in my ability to adapt, learn, and thrive in various situations.
- Hydro tech:
- I was able to quickly improve my skills from a helping hand to pump and water jetting gun operator
- I also got the opportunity and experience to train new individuals and run crews
- Skills Used
- I demonstrated the ability to learn quickly and implement all that I've learned being safe at all times
- I demonstrated great perseverance being new to industry to not only work hard but the midi amount of hours possible
- Remain safe while performing the daily duties of keeping a refinery clean using high pressure equipment
Additional Information
- Authorized to work in the US for any employer
Timeline
Sales/Technical Support Representative
Asurion
02.2022 - 05.2024
Data Entry
Spherion
05.2021 - 02.2022
Youth Care Worker
Favorite Healthcare Staffing
04.2021 - 05.2021
Youth Care Worker
Favorite Healthcare Staffing
04.2021 - 04.2021
Bilingual Representative
Maximus
01.2021 - 05.2021
Rigger
Bay Ltd
05.2019 - 01.2020
Civil Construction
Flatiron Dragados
04.2017 - 04.2019
Carpenter/Laborer
Brand Energy Solutions, LLC
08.2016 - 10.2016
Civil Carpenter
CAJUN CONSTRUCTORS
03.2016 - 07.2016
Scaffold Carpenter, maker/maintenance mechanic/ Refinery Operator
Mobley Industrial, CCC Group Inc
01.2016 - 03.2016
Form setter carpenter
01.2015 - 01.2016
Customer Care Representative
T-Mobile
04.2006 - 01.2013
Sales Retention Specialist
DIRECTV
05.2002 - 05.2006
Professional Development
No Degree - Nursing
South Texas College
High School Diploma -
Pharr-San Juan-Alamo High School