Mark Dawn
Kansas City,KS
Summary
Dynamic and safety-focused professional with extensive experience as a Transit Bus Operator for Unified Government Wyandotte County. Expert in vehicle inspection and accident reporting, ensuring operational readiness and compliance with traffic laws. Proven ability to foster positive relationships with passengers and colleagues, enhancing service quality and promoting a respectful environment.
Overview
35
35
years of professional experience
Work History
Transit Bus Operator
Unified Government Wyandotte County
08.2024 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
School Bus Driver
Usd 500
08.2020 - 08.2024
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Correctional Officer
Unified Government Wyandotte County
04.2000 - 12.2010
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
Assistant Manager
Kfc Chicken
04.1990 - 07.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Certificate - Theological Studies
Mid American Nazareth
Overland Park, KS06.2017
Diploma - All
Wyandotte High School
Kansas City, KS1989
Skills
- Safe driving
- Accident reporting
- Defensive driving
- Vehicle inspection
- Route navigation
- Wheelchair securement
- Schedule adherence
- Traffic laws compliance
- Passenger assistance
- Adaptive decision making
Timeline
Transit Bus Operator
Unified Government Wyandotte County
08.2024 - Current
School Bus Driver
Usd 500
08.2020 - 08.2024
Correctional Officer
Unified Government Wyandotte County
04.2000 - 12.2010
Assistant Manager
Kfc Chicken
04.1990 - 07.2000
Certificate - Theological Studies
Mid American Nazareth
Diploma - All
Wyandotte High School
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