Mark De Hoyos
San Antonio,TX
Summary
Proven leader in high-stakes environments, I excelled at WFS Express by enhancing team efficiency and safety compliance, leading to a significant reduction in cargo handling times. Skilled in supply chain optimization and fostering employee development, my approach consistently surpassed operational goals. Renowned for problem-solving and dependability, I drive results and operational excellence.
Overview
14
14
years of professional experience
Work History
Air Ramp Supervisor
WFS Express
04.2017 - 05.2024
- Conducted pre-shift meetings to disseminate vital information about safety guidelines, operational updates, and workflow adjustments as needed.
- Boosted employee morale through recognition programs designed to acknowledge outstanding performance within the team regularly.
- Exceeded customer expectations by consistently delivering high-quality service within strict deadlines for cargo handling operations.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in job performance.
- Maintained open lines of communication between different departments involved in the ramp operation process for optimal results.
- Maintained team and operational compliance with all safety regulations.
- Strengthened team operations by refocusing training, optimizing performance and maximizing efficiency.
- Managed a team of ramp agents, ensuring proper allocation of tasks and coordination during peak hours.
- Oversaw daily ramp operations, maintaining smooth flow of aircraft movement and minimizing downtime.
- Reduced cargo handling time by effectively managing schedules, resources, and personnel.
- Ensured compliance with all federal, state, and local regulations regarding air cargo handling and transportation.
- Collaborated with airline partners to address any issues or concerns related to ramp services efficiently.
- Developed strong relationships with airport authorities, facilitating seamless communication and cooperation for operational success.
- Supervised and coordinated ground crews loading, unloading and securing aircraft cargo.
- Fostered a positive work environment by promoting teamwork and addressing employee concerns proactively.
Lead Dishwasher
Blue Skies Of Texas
01.2010 - 07.2015
- Demonstrated initiative in regularly updating coworkers on progress or delays within the dishwashing station, facilitating efficient handoffs between shifts.
- Facilitated smooth kitchen operations through prompt removal and disposal of waste materials.
- Ensured consistent high-quality service by inspecting dishes for cleanliness before returning them to the kitchen staff or storage area.
- Ensured adherence to local health codes by properly storing cleaned items in designated areas according to established procedures.
Education
High School Diploma -
John F. Kennedy High School
San Antonio06.2008
Skills
- Safety Compliance
- Supply Chain Optimization
- Airport Security Regulations
- Incident Reporting
- Staff Training
- Employee Development
- Performance Optimization
- Ground Equipment Operation
- Cargo loading coordination
- Problem-Solving
- Ramp service
- Dependable and Responsible
Languages
Spanish
Native or Bilingual
Timeline
Air Ramp Supervisor
WFS Express
04.2017 - 05.2024
Lead Dishwasher
Blue Skies Of Texas
01.2010 - 07.2015
High School Diploma -
John F. Kennedy High School
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