Sulema Bodden
West Palm Beach
Summary
Dynamic professional with expertise in customer service and operations management. Supervised air ramp operations and optimized recruitment processes, resulting in improved safety compliance and enhanced client relationships. Dedicated to continuous improvement and exceptional service delivery in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Air Ramp Supervisor
UPS
West Palm Beach
05.2025 - Current
- Supervised daily air ramp operations, ensuring safety compliance at all times.
- Coordinated flight schedules and managed timely loading and unloading of cargo.
- Monitored equipment performance and reported maintenance needs to management promptly.
- Implemented safety protocols, minimizing workplace accidents and enhancing compliance.
- Conducted inventories and updated database for accurate cargo information tracking.
- Computed aircraft gravity, determining allowed quantity and orientation of cargo.
- Operated ground support equipment, including tugs, conveyor belts, and forklifts efficiently.
- Participated in team meetings to discuss operational improvements and safety performance.
Owner
Kay & Adda Cleaning Services
West Palm Beach
09.2023 - Current
- Oversaw daily operations of residential and commercial cleaning service.
- Established and maintained cleaning schedules for clients and staff.
- Cultivated strong client relationships to enhance satisfaction and retention.
- Delivered superior customer service to maintain existing client relationships.
- Leveraged social media platforms to enhance brand identity and drive revenue.
- Employed strong verbal communication skills to engage customers and assess needs.
Engineering Recruiter
Oxford Global Resources
Palm Beach Gardens
06.2021 - 09.2023
- Managed the full-cycle recruitment process for engineering roles, ensuring alignment with organizational needs.
- Developed strong relationships with hiring managers and candidates, enhancing the overall recruitment experience.
- Utilized applicant tracking systems to streamline the recruitment process and improve candidate experience.
- Advocated successfully for team office space improvements by presenting a compelling case based on detailed needs assessment.
Unarmed Security Officer
Cambridge Security Services
West Palm Beach
02.2017 - 05.2023
- Provided exceptional customer service and ensured safety and security in various environments.
- Responded to incidents with professionalism and adherence to protocols, contributing to a safe atmosphere for clients and employees.
- Conducted regular security assessments and maintained a strong presence to deter potential threats.
Customer Service Advisor
Sears Auto Center
Palm Beach Gardens
07.2019 - 03.2021
- Developed a deep understanding of customer needs, facilitating personalized service that enhanced customer satisfaction.
- Supported a team of 10 executives with administrative tasks such as scheduling, document preparation, and database management.
- Organized international travel arrangements for senior management, ensuring adherence to personal and professional schedules.
- Assisted in the rollout of new corporate-wide software, training staff and creating user manuals to enhance operational efficiency.
- Delivered high-quality service in a fast-paced call center environment, addressing customer inquiries and resolving issues.
Education
Certificate of Technical Studies - Electrical, Electronics And Communications Engineering
Chuck Shaw Technical
West Palm Beach, FL05-2025
High School Diploma -
Prospect Heights High School
Brooklyn, NY06-1999
Skills
- Cargo management
- Flight coordination
- Cargo handling
- Flight scheduling
- Baggage handling
- Arrival and departure procedures
- Load planning
- Ground equipment operation
- Hazardous materials handling
- Safety compliance
- Compliance expertise
- Operations management
- Inventory tracking
- Fast-paced adaptability
- Team leadership
- Negotiation skills
- Problem-solving abilities
- Customer service excellence
- Team collaboration
- Accurate processing
- Attention to detail
- Load planning
Certification
- Electrical Certification
- 10 Hour Osha
- Forklift
- NCCER
Timeline
Air Ramp Supervisor
UPS
05.2025 - Current
Owner
Kay & Adda Cleaning Services
09.2023 - Current
Engineering Recruiter
Oxford Global Resources
06.2021 - 09.2023
Customer Service Advisor
Sears Auto Center
07.2019 - 03.2021
Unarmed Security Officer
Cambridge Security Services
02.2017 - 05.2023
Certificate of Technical Studies - Electrical, Electronics And Communications Engineering
Chuck Shaw Technical
High School Diploma -
Prospect Heights High School