Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
MARK DETCHONS

MARK DETCHONS

Server/Bartender
Fort Myers,FL

Summary

Talented Server and Bartender bringing skills in the hospitality industry, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experience.

Overview

5
5
years of professional experience

Work History

Cedar Rapids Whiskey Sauce Company

Shea Ryan
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Provided friendly, courteous service to create memorable moments for guests.

Sky Cap

SWFL International Airport
05.2020 - 01.2023
  • Transferred luggage, bags, packages and other items from baggage claim and main lobby including people with wheelchairs that need assistance. Served over 50 people each day.
  • Responded immediately to any guest requests or concerns and promptly resolved issues
  • Opened doors and transported items for customers with care and efficiency
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Worked well in team settings, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Assisted with loading and unloading of luggage from motor coaches and other vehicles.

Server

Restaurant Food, Bonefish Grill Restaurants
05.2018 - 08.2020
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Delivered services to customer locations within specific timeframes.
  • Self-motivated, strong sense of personal responsibility
  • Paid attention to detail while completing assignments.

Education

High School Diploma -

Wayzata High School, Plymouth
06.1997

Skills

  • Decision-Making
  • Critical Thinking
  • Multitasking Abilities
  • Excellent Oral and Written Communication
  • Planning and Coordination
  • Accommodate
  • Self-Motivated
  • Dependable and Responsible
  • Stocking and Replenishing
  • Billing and Payment Processing

Work Preference

Desired Job Title

Customer Service RepresentativeFood Server

Work Type

Part TimeFull Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsTeam Building / Company Retreats4-day work week

Timeline

Cedar Rapids Whiskey Sauce Company - Shea Ryan
01.2023 - Current
Sky Cap - SWFL International Airport
05.2020 - 01.2023
Server - Restaurant Food, Bonefish Grill Restaurants
05.2018 - 08.2020
Wayzata High School - High School Diploma,

Similar Profiles

  • HARRY SARPONG

    HARRY SARPONGHARRY SARPONG

    General Manager at SeKaf Ghana Ltd -Manufacturing Shea Based Cosmetics and bulk Shea Butter CompanyGeneral Manager at SeKaf Ghana Ltd -Manufacturing Shea Based Cosmetics and bulk Shea Butter Company

  • Jessica Luviano

    Jessica LuvianoJessica Luviano

    Surgical Technologist Coordinator at Honor Health Thompson Peak/Shea/GreenbaumSurgical Technologist Coordinator at Honor Health Thompson Peak/Shea/Greenbaum

  • Daniel Shea

    Daniel SheaDaniel Shea

    Technology Entrepreneur & Digital Systems Engineer at Dan Shea Audio (Technology Startup)Technology Entrepreneur & Digital Systems Engineer at Dan Shea Audio (Technology Startup)

  • FRANCES SAYRES

    FRANCES SAYRESFRANCES SAYRES

    High School Mathematics Teacher at Labelle High SchoolHigh School Mathematics Teacher at Labelle High School

  • Ronyia Ayesh

    Ronyia AyeshRonyia Ayesh

    Assistant Manager at StorQuestAssistant Manager at StorQuest

CREATE PROFILE
MARK DETCHONSServer/Bartender