Mary Wagner
Hiawatha,IA
Summary
Dedicated professional with expertise in customer service and team collaboration. Proven track record in enhancing customer satisfaction through effective issue resolution and communication. Skilled in managing cash operations and maintaining high standards of cleanliness and organization. Reliable and detail-oriented, consistently contributing to a smooth workflow in team settings.
Overview
12
12
years of professional experience
Work History
Cedar Rapids School District Cashier
Kennedy High School
Cedar Rapids, Iowa
11.2025 - Current
- Maintained accurate cash drawer during high-volume sales periods.
- Provided friendly and responsive service to students and staff in cafeteria settings.
- Assisted with inventory management of food and supplies for daily use.
- Ensured cleanliness and organization of cashier station and surrounding area.
- Collaborated with team members to create a positive dining experience for all.
- Educated students about meal options and nutritional information available on menu.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Collected payments and ensured accurate change was provided to facilitate seamless transactions.
- Greeted customers and addressed inquiries about products and services to enhance their shopping experience.
- Executed daily operational tasks efficiently to maintain smooth functioning of cashier services.
- Restocked shelves with merchandise regularly to maintain inventory levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Gained knowledge of various departmental roles to assist during staff shortages.
- Followed company security procedures for handling large sums of money.
Lead Fulfillment/ Customer Service
Lowes
Cedar Rapids, IA
08.2022 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly to provide appropriate assistance.
- Engaged customers in conversation using effective interpersonal skills to identify needs and enhance service.
- Engaged customers as they entered the store and assisted them in finding merchandise.
- Received and staged products, managed orders, communicated with customers, and processed cancellations.
- Picking and checking merchandise for customer pickup, loading lockers, deliveries, and installing pick up.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Clerk/ Garden Center
Lowes Home Improvement
San Antonio, TX
03.2023 - 08.2023
- Resolved customer complaints promptly and professionally.
- Resolved customer issues, prioritized needs, and maintained welcoming environment.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted customers with product selection and inquiries.
- Greeted customers and provided assistance with inquiries.
- Addressed customer inquiries, provided information, managed phone calls, and coordinated deliveries and scheduling.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Assisted customers in selecting appropriate products or services to meet their needs.
- Responded to customer questions about products and services.
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Worked closely with management team to implement strategies that would result in increased sales volume.
- Maintained inventory levels and organized stock displays.
- Collaborated with team members to ensure store cleanliness.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Processed transactions accurately at the checkout counter.
- Excelled in exceeding daily credit card application goals.
- Took special orders in person and over telephone, generating additional revenue every month.
- Took special orders in person and over telephone, generating additional revenue every month.
Customer Service Associate
Lowes Home Improvement
Hillsboro, OR
07.2022 - 01.2023
- Greeted customers, answered questions, assisted in product searches, and processed orders and deliveries to ensure satisfaction.
- Welcomed customers and assisted in locating products to enhance shopping experience.
- Resolved customer complaints with empathy and professionalism.
- Processed transactions efficiently at the point of sale.
- Collaborated with team members to enhance service delivery.
- Managed inventory levels to ensure stock availability.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
Customer Service Associate
Fred Meyer
Warrenton, OR
08.2019 - 02.2022
- My job is to create an outstanding customer service experience through great customer service.
- I will establish and maintain a safe and clean environment that encourages our customers to return.
- I also encourage other associates to deliver excellent service as well.
- I Help customers, discover new products, stock the shelves, take inventory, order supplies, and groceries from my department.
- Always checking dates, rotating products, cleaning, watching for theft, I am always engaged in assisting customers quickly, actively, and effectively.
Assistant Manager
Seven Eleven
Vancouver, WA
06.2014 - 01.2019
- Prioritized customer satisfaction by addressing needs promptly.
- Provided excellent customer service to all guests, ensuring a positive experience.
- Forecasting, ordering, and stocking, ringing sales, maintaining cash control, Vendor deliveries, managing and maintaining proper inventory.
- Complying with all company policies and procedures including cash handling and security.
- Promoted 7-Eleven to guests and the community, fostering a welcoming environment.
- Assisted in training new staff on operational procedures and customer service standards.
- Managed daily store operations and ensured efficient workflow.
- Oversaw cash handling procedures and maintained accurate financial records.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created a system to track inventory and order supplies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Diploma -
Columbia River
Vancouver, WA06-1999
Skills
- Cash register operation
- Point-of-sale management
- Transaction processing
- Receipt processing
- Inventory management
- Customer service excellence
- Effective communication
- Team collaboration
- Active listening
- Conflict resolution
- Problem solving
- Time management
- Dependability and reliability
- Training and mentoring
- Financial integrity
Timeline
Cedar Rapids School District Cashier
Kennedy High School
11.2025 - Current
Customer Service Clerk/ Garden Center
Lowes Home Improvement
03.2023 - 08.2023
Lead Fulfillment/ Customer Service
Lowes
08.2022 - 05.2024
Customer Service Associate
Lowes Home Improvement
07.2022 - 01.2023
Customer Service Associate
Fred Meyer
08.2019 - 02.2022
Assistant Manager
Seven Eleven
06.2014 - 01.2019
Diploma -
Columbia River