Hi, I’m
Mark Diamond
ANDERSON,CA
Summary
Dedicated, long time retail lead associate.
Desiring employment with an organization able to utilize my skills and commitment to better the organization while offering opportunity for advancement.
I have very flexible availability and am a true team player.
Overview
26
years of professional experience
Work History
Pet Smart Animal Supplies
Pet Care Lead Associate
12.2016 - Current
Job overview
- Listen to, evaluate and offer direction/solutions, based on client needs
- Established strong relationships with clients through clear communication, trust-building, and consistent followup.
- Managed inventory of pet supplies, ensuring adequate stock levels while minimizing waste.
- Cash Register & Customer Service
- Many of same duties outlined above, for PetCo. In a Team Leader Role, as opposed to literal management
Petco Animal Supplies Inc.
Pet Care Manager
12.1998 - 11.2016
Job overview
- Addressed customer concerns promptly with empathy and professionalism.
- Increased client retention rate by establishing strong relationships with customers through excellent communication skills and genuine empathy for their pets'' welfare.
- Ensured proper documentation of all pet records, including vaccinations, health issues, feeding routines, and special instructions.
- Streamlined operations for increased efficiency, managing daily schedules and assigning tasks to staff members..
- Managed inventory levels effectively, ordering supplies as needed to prevent stock shortages or excesses.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Skills
- Attention to Detail
- Time Management Mastery
- Patience & Tolerance
- Organizational growth
- Proficient & Efficient People Skills
- Basic Computer Skills
- Dependable & Responsible
Timeline
Pet Care Lead Associate
Pet Smart Animal Supplies
12.2016 - Current
Pet Care Manager
Petco Animal Supplies Inc.
12.1998 - 11.2016
Similar Profiles
LAURA KELLYLAURA KELLY
Office Manager at Pet Pros Choice / Kona's Pet SuppliesOffice Manager at Pet Pros Choice / Kona's Pet Supplies
Chutinan SuwannasingChutinan Suwannasing
Veterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVETVeterinary Doctor at Part time job at Mohtaulek animal clinic, Puurr+pet hospital, Small Animal Teaching Hospital CUVET
Seth ChavezSeth Chavez
Retail Sales Associate at Pet Supplies PlusRetail Sales Associate at Pet Supplies Plus
Kenneth LloydKenneth Lloyd
Owner at Ken Lloyd ConstructionOwner at Ken Lloyd Construction
Grace BrickeyGrace Brickey
Customer Service at KohlsCustomer Service at Kohls