Ashley Butts

• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
• Cared for sick or injured animals by seeking out veterinary care and notifying managers.
• Handled animals safely and remained calm in different situations.
• Tracked information about pet health, behavior and food and fluid intake for diagnostic purposes.
• Documented pet care activities, immunizations and treatments delivered.
• Participated in special events focused on community outreach and education about proper pet care.
• Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.

• Analyzed problematic areas to provide recommendations and solutions to client requests.
• Delivered outstanding service to clients by ordering personalized catering per requests and extending relationships for future business opportunities.
• Managed multiple deadlines across several businesses to meet the dynamic needs of multiple clients by securing ground transportation and booking the appropriate private jet.
• Created and developed detailed work plans to meet business priorities and deadlines.

• I started out as a cashier and helped recommend products for customer's pets
• Then moved into the grooming salon as a bather and was promoted to a dog groomer
• As a dog bather/groomer I recommended proper services that fit each dog depending on their hair/skincare needs.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact
• Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskies and Malamutes
• Applied tick and flea preventatives following manufacture guidelines for animal safety

• Offer advice/recommendations to customers on their tanning experience and products.
• Managed customer accounts to secure customer satisfaction and repeat business
• Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations
• Developed and implemented sales strategies to increase profits
• Used customer insights to develop innovative sales strategies to increase sales
• Negotiated contracts with clients and developed relationships with key personnel

Started at Richland Community College then transferred to Texas A&M University-Corpus Christi.