Mark Diaz
Ontario,CA
Summary
Solutions-oriented Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing teams and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions through collaboration.
Overview
10
10
years of professional experience
Work History
OPS Project Manager
Fresh N' Lean
10.2022 - 12.2023
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Provided routine project plan updates to the CEO and COO.
B2B Account Manager
Fresh N' Lean
05.2020 - 10.2022
- Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
- Developed, implemented and supervised project plans between Fresh n' Lean and co-packer partners.
- Collaborated with cross-functional teams to deliver seamless client service and drive business growth.
- Implemented effective communication channels to keep clients informed of relevant industry trends, operational concerns, and day-to-day updates.
- Analyzed client feedback to identify areas of improvement for product offerings and internal processes.
Customer Service Manager
Fresh N' Lean
05.2018 - 05.2020
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
Fresh N' Lean
01.2017 - 05.2018
Service Manager
Chipotle
06.2014 - 01.2017
Education
Geological And Earth Sciences
Citrus College
Glendora, CA2019
Skills
- Vendor Sourcing
- Cost Control
- Procedure Development
- Strategic Planning
- Project Management
- Schedule Management
- Contract Management
- Client Relations
- Advanced Problem Solving
- Cross-Functional Collaboration
Languages
Spanish
Native or Bilingual
Timeline
OPS Project Manager
Fresh N' Lean
10.2022 - 12.2023
B2B Account Manager
Fresh N' Lean
05.2020 - 10.2022
Customer Service Manager
Fresh N' Lean
05.2018 - 05.2020
Customer Service Representative
Fresh N' Lean
01.2017 - 05.2018
Service Manager
Chipotle
06.2014 - 01.2017
Geological And Earth Sciences
Citrus College
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