Mark Diaz
Spokane Valley
Summary
Dynamic Assistant Manager with over six years of experience in retail operations. Skilled in staff training, inventory management, and customer service initiatives, contributing to efficient workflows and improved sales performance.
Overview
12
12
years of professional experience
Work History
Overnight Stocker
Walmart #2539
Spokane Valley
01.2023 - Current
- Stocked shelves with merchandise to maintain store presentation and organization.
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Unloaded delivery trucks and organized stock in backroom for efficient access during peak hours.
- Rotated inventory to ensure product freshness and minimize waste on shelves.
- Followed safety protocols while using equipment to handle heavy items efficiently.
- Participated in team meetings to identify and implement workflow improvements for enhanced operational efficiency.
- Used proper case cutting techniques to cut and sort stock loads.
Sales Rep
OHM Solar
Spokane Valley
01.2021 - 12.2021
- Solar Sales Representative (or Door-to-Door Sales Representative) Conducted door-to-door outreach to generate leads and promote residential solar solutions Introduced products and educated homeowners on solar energy benefits and cost savings Scheduled consultations and built a pipeline of potential customers Designed and presented customized solar system proposals based on customer needs Addressed customer questions and objections with clear, persuasive communication Built rapport with homeowners to establish trust and drive sales opportunities Managed follow-ups and maintained consistent communication with prospects
Assistant Manager
Walmart Neighborhood Market #3099
La Palma
12.2013 - 05.2020
- Managed daily operations and ensured compliance with company policies.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained and mentored new employees on store procedures.
- Coordinated inventory management and restocking processes efficiently.
- Oversaw customer service initiatives to enhance shopping experiences.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented loss prevention measures to reduce shrinkage effectively.
- Analyzed sales data to identify trends and improve product placement.
- Collaborated with team members to achieve store goals and objectives.
Education
GED -
ABC Adult School
12254 Cuesta Dr, Cerritos, CA 9070312-2010
Skills
- Inventory management
- Stock organization
- Product knowledge
- Workflow coordination
- Time management
- Customer assistance
- Conflict resolution
- Effective communication
Languages
Spanish
Full Professional
English
Native/ Bilingual
Timeline
Overnight Stocker
Walmart #2539
01.2023 - Current
Sales Rep
OHM Solar
01.2021 - 12.2021
Assistant Manager
Walmart Neighborhood Market #3099
12.2013 - 05.2020
GED -
ABC Adult School