Summary
Overview
Work History
Education
Skills
Websites
Hit The Gym
Languages
Timeline
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MARK DO

Valrico,FL

Summary

Dynamic professional with a proven track record at Sushi Yama, enhancing customer satisfaction and driving revenue growth through effective product portfolio management. Skilled in sales and marketing, adept at using Photoshop, and excels in adaptability and multitasking. Successfully trained teams, ensuring service excellence at Ding Tea Boba, and leveraged analytics to boost campaign effectiveness at Tam Do Bakery.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Customer-Centric Product Organization

Sushi Yama
04.2024 - Current
  • Improve relationships with members and be able to promptly address concerns. Absorb new ideas from team members and boost team morale
  • Managed product portfolios to ensure alignment with customer needs and business goals, driving revenue growth and customer satisfaction
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Ensured Service Excellence and Quality

Ding Tea Boba
11.2023 - 03.2024
  • I analyzed and evaluated customer needs, proposing new tea milk flavors and special brewing methods to meet their demands.
  • I ensured food safety and hygiene during the brewing and serving process, receiving positive feedback from customers
  • I trained and guided new staff members on tea milk brewing and serving skills, helping them quickly adapt to the work environment

Strategize And Effectively Promote Products

Tam Do Bakery
05.2020 - 07.2023
  • Track Metrics: Use analytics tools like Facebook Insights, and others to track metrics and evaluate the effectiveness of your marketing campaigns.
  • Media Content: Create articles, videos, infographics, and other forms of content to promote products

Event Coordinator Intern

TC Event Pro
06.2023 - 07.2023
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Streamlined event logistics for smooth execution, resulting in positive attendee feedback.

Education

Hillsborough Community College
Tampa, FL

Van Lang University
Ho Chi Minh City, Viet Nam
04.2022 - 11.2023

High School Diploma -

Nguyen Trung Truc High School
Ho Chi Minh City, Viet Nam
03.2022

Kaplan School
Singapore

Skills

  • Sales and Marketing
  • Use Chat GPT
  • Photoshop / Photographer
  • Adaptability and Flexibility
  • Active Listening
  • Effective Communication

Hit The Gym

Going to the gym not only improved my health but also helped me return to a normal life after an accident. The accident had left me lacking confidence and feeling helpless in many daily activities. However, determined not to give up, I began my fitness journey at the gym. Initially, it was very challenging, but with persistence and personal discipline, I gradually adapted and improved both physically and mentally.

Now, I maintain a schedule of working out five times a week, which helps me stay fit and boosts my confidence and positive energy. Through this process, I learned that success comes to those who are persistent and continuously strive for improvement. Therefore, if given the opportunity to work at the company, I will apply this mindset to my job, contributing to the best possible outcomes for the company.

Languages

Vietnamese
Full Professional

Timeline

Customer-Centric Product Organization

Sushi Yama
04.2024 - Current

Ensured Service Excellence and Quality

Ding Tea Boba
11.2023 - 03.2024

Event Coordinator Intern

TC Event Pro
06.2023 - 07.2023

Van Lang University
04.2022 - 11.2023

Strategize And Effectively Promote Products

Tam Do Bakery
05.2020 - 07.2023

Hillsborough Community College

High School Diploma -

Nguyen Trung Truc High School

Kaplan School
MARK DO