Summary
Work History
Education
Skills
Timeline
Generic

Mark Dosono

Yakima,WA

Summary

Well-qualified banker focused on supporting team and company success with over 12 years of experience in customer service and has been in the banking industry for almost 12 years. Skilled on providing great customer service by learning about customers and providing them the best options to help them reach their financial goals.

Work History

Associate Banker

Wells Fargo Bank, N.A.
Yakima, WA
08/02/12 - Current

*Participate in delivery of exceptional customer experience by building relationship through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customer succeed financially.

*Assist customers with basic requests related to opening bank accounts, completing service request, and submitting credit product applications.

*Build a lifelong relationship with customers and assist them with their financial goals while providing them tools and resources to help them reach their goals.

*Refer customer's financial needs to other partners as needed.

*Received direction from managers and exercise judgement with defined policies and procedures.

*Assist manage the branch when managers are out of the office and doing approval on complex transactions such as fee reversals.

*Assist customer balance and help them understand their bank transactions.

*Assist Tellers when it is extremely needed.-Process bank transactions such as payments, deposits and withdrawals.

Education

Some College (No Degree) -

Yakima Valley Community College
Yakima, WA

Skills

  • Banking Regulations
  • Loan Processing
  • Sales Proficiency
  • Financial Planning
  • Teller Support
  • Customer Service
  • Bank Sales
  • Team Coaching and Training
  • Professionalism
  • Meeting Sales Goals
  • Account Servicing

Timeline

Associate Banker

Wells Fargo Bank, N.A.
08/02/12 - Current

Some College (No Degree) -

Yakima Valley Community College
Mark Dosono