Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Dowers

Cincinnati,OH

Summary

Hardworking employee enthusiastic about learning this field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Service Advisor

Bob Sumerel
01.2022 - 05.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Developed estimates by costing materials, supplies, and labor.

Used Car Service Manager, Service Advisor, Technician

WALT SWEENEY AUTO CENTER
01.2013 - 01.2016
  • Checked in and inspected all vehicles on lot
  • Handled all internal service work to prepare trade-ins and auction vehicles for resale
  • Ensure productivity of billable versus actual hours worked was at 110%
  • Built estimates to determine if cost of repairs was justified within profit margins.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Assistant Manager, Shop Foreman

MIDAS – KATZ FRANCHISE
01.2010 - 01.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to a team of 5-6 to meet coverage and service demands.

Technician

MICHEL TIRE
01.2008 - 01.2010
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Organized work to meet demanding production goals.
  • Completed job reports and logs immediately following service.

Field Service technician

SWISSHELM EQUIPMENT
01.2007 - 01.2008
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.

  • Maintained company field response vehicle stocked with repair and replacement parts valued over $75k

Field Service Technician, •Shop Technician

PROLIFT INDUSTRIAL EQUIPMENT
01.2004 - 01.2007
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.

Residential Electrician

FREY ELECTRIC
01.2000 - 01.2004
  • Wire new residential construction
  • Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
  • Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
  • Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
  • Coordinated with other trades and general contractors

Education

Vocational Certificate - Residential And Industrial Electricity

Diamond Oaks
Cincinnati, OH
1999

High School Diploma -

Colerain High School
Cincinnati, OH
1999

High School Diploma -

LaSalle High School
Cincinnati, OH
1997

Skills

  • Understanding Customer Needs
  • Automotive Maintenance
  • Operational Efficiency
  • Multitasking and Organization
  • Diagnostics and Repair
  • Service Order Flow
  • Quality Inspections
  • Attention to Detail
  • Mechanical Aptitude
  • Repair Quality Inspections

Timeline

Service Advisor

Bob Sumerel
01.2022 - 05.2023

Used Car Service Manager, Service Advisor, Technician

WALT SWEENEY AUTO CENTER
01.2013 - 01.2016

Assistant Manager, Shop Foreman

MIDAS – KATZ FRANCHISE
01.2010 - 01.2013

Technician

MICHEL TIRE
01.2008 - 01.2010

Field Service technician

SWISSHELM EQUIPMENT
01.2007 - 01.2008

Field Service Technician, •Shop Technician

PROLIFT INDUSTRIAL EQUIPMENT
01.2004 - 01.2007

Residential Electrician

FREY ELECTRIC
01.2000 - 01.2004

Vocational Certificate - Residential And Industrial Electricity

Diamond Oaks

High School Diploma -

Colerain High School

High School Diploma -

LaSalle High School
Mark Dowers