Mark Drew
Windham,ME
Summary
Seasoned business leader with a proven track record at United Freight Group, enhancing customer satisfaction and financial growth through strategic planning and relationship building. Expert in operations management and financial oversight, demonstrated ability to exceed revenue targets. Skilled in negotiation and customer relations, driving success in dynamic environments.
Overview
36
36
years of professional experience
Work History
Owner/CFO
United Freight Group
03.2004 - 11.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Account Manager
AIT Freight Systems
03.1998 - 03.2004
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Responsible for territory that generated over 1.6 million a year in revenue
Account Manager
Emery Worldwide
03.1993 - 03.1998
Owner
Alan's Auto Sales
03.1989 - 03.1993
- Managed day-to-day operations of a successful auto sales dealership, overseeing all aspects of the business, including inventory management, staffing, customer service, and financial oversight.
Education
Bachelor of Science - Marketing/Management
Thomas College
Waterville, ME05-1988
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Operations management
- Business management
- Marketing
- Financial management
- Negotiation
- Sales leadership
Timeline
Owner/CFO
United Freight Group
03.2004 - 11.2024
Account Manager
AIT Freight Systems
03.1998 - 03.2004
Account Manager
Emery Worldwide
03.1993 - 03.1998
Owner
Alan's Auto Sales
03.1989 - 03.1993
Bachelor of Science - Marketing/Management
Thomas College
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