Mark Drexler
Batavia,OH
Summary
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
22
22
years of professional experience
Work History
Sales and Service Representative
Cintas Fire Protection
11.2005 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
- Collaborated with cross-functional teams to identify and address customer needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and delivered engaging sales presentations to convey product benefits.
- Developed and implemented sales strategies to increase profits.
Embroidery Machine Operator
Cintas
04.2002 - 10.2005
Operating and setting up embroidery machine and computer and other involved tasks
Education
Moeller High School
Cincinnati, OH05.1993
University of Cincinnati
Cincinnati, OHSkills
- Sales techniques
- Adaptability
- Effective communication
- Interpersonal skills
- Client retention
- Attention to detail
- Multitasking
- Performance tracking
Accomplishments
- Ranked in the top10% of the country for 8 consecutive years.
- Pinnacle club and Achievers club annually and quarterly.
Timeline
Sales and Service Representative
Cintas Fire Protection
11.2005 - Current
Embroidery Machine Operator
Cintas
04.2002 - 10.2005
Moeller High School
University of Cincinnati
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