Mark Dungan
Richmond,VA
Work Preference
Summary
Dynamic and results-oriented professional with a strong focus on developing innovative solutions tailored to diverse business challenges and objectives. A strategic leader known for a proactive and tactical approach, fostering collaboration and driving teams toward success. Exceptional relationship-building abilities, combined with sharp critical thinking skills, ensure effective decision-making in fast-paced environments. Committed to delivering impactful results while navigating complex business landscapes with determination and decisiveness.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Warehouse Floor Supervisor
Perdue Farms, Inc.
United States
08.2022 - 08.2025
- Provided strategic guidance to warehouse personnel, ensuring efficient and accurate task completion to support operational goals.
- Oversaw accurate documentation of inventory levels. Managed the receipt and storage of goods. Enhanced storage efficiency through strategic organization.
- Implemented and enforced safety protocols to ensure compliance and promote a secure workplace.
- Oversaw daily warehouse operations ensuring adherence to safety protocols and efficiency standards.
- Implemented process improvements that reduced order fulfillment time by streamlining inventory management.
- Handled day-to-day shipping and receiving overseeing more than 9000 packages per day.
Cashier, Produce Manger
Kroger
Richmond, Virginia, United States
05.2010 - 01.2017
- Inventory, store, price, and restock merchandise displays in retail store
- Order goods for store
- Accept cash or charge card for purchases
- Itemize and total customer merchandise selections at check out counter using POS system
- Receive truck unload with forklift or pallet jack open and unpack cartons and crates of merchandise
- Set up advertising signs and displays merchandise on shelves and tables to attract customers
- Clean display case, shelves and isles
- Refined fresh produce acquisition procedures to minimize lead times and foster collaboration with suppliers.
- Managed inventory control to ensure adequate stock levels and minimize waste in produce departments.
Assistant Manager
Song's Market
Richmond, Virginia, United States
02.1997 - 05.2008
- Inventoried, stored, priced and restocked merchandise displays in retail store
- Requisitioned merchandise from supplier based on available space, merchandise on hand, customer demand, and advertised specials.
- Received, opened and unpacked cartons and crates of merchandise
- Set up advertising signs and displayed merchandise on shelves, counters, and tables to attract customers
- Cleaned display cases, shelves and aisles
- Itemized and totaled customer merchandise selections at check out counter using cash register.
- Accepted cash or charge card for purchases.
- Issued instructions and assigned duties to workers.
- Observed and evaluated workers' performance.
- Resolved complaints and answered questions of customers regarding services and procedures.
- Trained and instructed employees.
- Reviewed and checked work of subordinates such as reports, records, and applications for accuracy and content and corrected errors.
- Requisitioned and purchased supplies.
- Implemented new Scheduling process, which improved workflow by 55%.
- Doubled monthly production output by improving manufacturing processes while decreasing "Scrap Rate" to less then four percent.
- Led team to execute daily operational tasks, ensuring efficient workflow and customer satisfaction.
- Streamlined inventory management processes, reducing stock discrepancies and optimizing supply chain efficiency.
- Analyzed sales data to identify trends, informing inventory purchasing decisions and marketing strategies.
- Facilitated team meetings to communicate goals, address challenges, and foster a collaborative work environment.
Education
High School Diploma -
Hampton High
Hampton, VA06-1991
Skills
- Shipping/Receiving
- Forklift
- Pallet Jack
- Sales
- Point of Sale (POS) Systems
- Advertising
- Retail
- Security Software
- Microsoft Internet Security and Acceleration Server (ISA)
- MCSA
- Microsoft Certified Systems Administrator
- MCP - Microsoft Certified Professional
- Forklift License
- Manufacturing/Industrial Processes
- Microsoft Windows Operating System
- Windows Vista
- Microsoft Windows 2003
- Remodeling
- Shelf Display
- Loading/Unloading
- Detail Oriented
- Housekeeping/Cleaning
- Scaffolding
- Java Swing
- Performance Reviews
- Resolve Customer Issues
- Staff Training
- Purchasing/Procurement
- Process Improvement
- Purchase Orders
- Productivity Management
- Microsoft ISA Server 2000
- Microsoft Certifications
- Training Program
- Microsoft Windows System Administration
- MCTS - Microsoft Certified Technology Specialist
- Marketing
- Production Schedule
- Warehouse operations
- Problem-solving
- Budgeting and cost control
- Conflict resolution
- Hiring and training
- Staff management
Accomplishments
- Supervised team of 8 staff members.
Certification
- Implementing, Managing, and Maintaining a Microsoft Windows Server 2003
- Microsoft Internet Security and Acceleration Server 2000
- Microsoft Certification Training Program, Graduation
- Microsoft Windows Vista Configuration
- MCTS, MCP, and MCSA certifications.
- Microsoft Certification Training
- Microsoft Certification
- Coursework Includes
- Category 5 Cabling
- MCTS
- MCSA
- MCP
LANGUAGES
English - Intermediate
Timeline
Warehouse Floor Supervisor
Perdue Farms, Inc.
08.2022 - 08.2025
Cashier, Produce Manger
Kroger
05.2010 - 01.2017
Assistant Manager
Song's Market
02.1997 - 05.2008
High School Diploma -
Hampton High