MARK DUNN

Lead a Team of 11 Financial Consultants. This team oversees $7 billion in AUM, $1.2 billion managed.

• Coach and remove obstacles for the FC's so they can be more efficient and meet with more clients
• Facilitate meetings with partners so the FC's can get up to speed on the Schwab offerings and articulate them in a compliant way to their clients
• Sit in on client meetings to hear how the conversations are going and what the clients are saying about the overall transition
• Passionate about learning the Schwab Culture/Products/Processes

Led 16 Wealth Managers in the Western Region. This team had an AUM of $2.9 billion in assets for the membership.

• Team led country in annuity and life sales in 2016/Led country in acquisition in 2018
• POC for UMP Custom for all of Wealth Management Nationally
• POM for Portfolio Pro project/Money Guide Pro
• Q3 - 2016 Leadership Award winner
• Pulse Leader for Wealth Management 2017/18/19

Led a group of 120 FTE's MSR's, 8 Teams/Managers, and two Business Analysts in the Banking & Insurance Solutions Outbound group. Through coaching and a lot of rigor around demand generation and process improvement we were able to improve the production and morale of this group:

• Increased production by 45% YoY through a more targeted process of filtering our leads and increasing right party contact and conversions
• Implemented near real time dialing for interactions on digital and improved the incremental acquisition rate by 13%
• Worked with Marketing and Client to ensure we were dialing the best leads through improved business rules and filtering, which improved conversion rates
• Added a Consumer Lending Team to OPS and consistently had booked rates10% higher than the Bank CL teams on EVP, DP, and TLP
• Average Multi-Company was 28.5% against a target of 21%, set a company record in PPH at 2.64
• Transitioned the outbound team from Building Wealth to NMS which improved the career path for all of the employees and improved morale
• Owned the Third Party relationship with LeadQual
• Worked closely with Executives and key partners across the Enterprise
• Q2 -2015 Leadership Award winner

• Coached and mentored a team of 13 to create that exceptional customer experience every time
• Developed partnerships with key areas (New accounts, Transfer COE, and Managed Accounts) and removed obstacles for the Specialists. This created efficiencies and improved the overall customer experience
• Initiated listening posts on a biweekly basis for new Wealth Managers/Directors to ask questions
• Visited every Western Region location quarterly to do coaching with Wealth Specialists and meet with the Wealth Managers and the Directors
• Developed a new workflow process under the new model
• Created the Survival Relations Team process for Wealth Management
• Wealth Management Pride leader for Phoenix/Nomination for Leadership Award in 2011

• Developed and coached Relationship Managers to deepen their conversations with their members by positioning and creating actionable advice and becoming their primary trusted advisor
• Leader in the Canon IRW, LIW, and the RM Academy workshops
• Co-owner of Trust, implemented and supported the SME Teams through bi-weekly accountability meetings
• Coordinated and lead outbound efforts for the Relationship Manager Teams
• Worked with the Mass Affluent Strategy Committee as we transitioned from the Wealth Management model to Mass Affluent. Handled the tracking and scheduling of all the training for the group