Mark Eshaq

• Verified and reviewed sensitive loan applications and financial documents to ensure compliance with state and federal standards.
• Directed financial operations, managing cash handling and reconciliations with zero discrepancies across $500K+ in annual transactions.
• Implemented compliance checks that decreased documentation errors by twenty-five percent.
• Mentored staff on financial accuracy and client service, enhancing customer satisfaction and retention.

• Conducted financial and eligibility reviews for public programs, ensuring regulatory compliance for hundreds of applications monthly. Sustained digital records, guaranteeing audit readiness, and minimizing processing delays by 20%.

Guided clients through complex documentation requirements with empathy and clarity.

• Led strategic initiatives to improve client engagement and satisfaction.
• Analyzed data trends to support decision-making processes for clients.

• Supervised financial reconciliations, achieving 100% compliance with audit standards.
• Trained and mentored staff in compliance procedures, reducing onboarding time by 30%.
• Supported clients with secure form completion and addressed service inquiries with accuracy.