Summary
Overview
Work History
Education
Skills
Activities
Additional Information
Timeline
Generic

Mark Fajardo

Fishers,IN

Summary

Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.

Overview

12
12
years of professional experience

Work History

Associate Director – Clinical Ops & Customer Exp

Natera
10.2021 - 01.2024
  • Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
  • Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
  • Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.

Clinical Operations Manager

Natera
11.2019 - 10.2021
  • Upstart of team of nurse coordinators strategically deployed around the nation acting as subject matter experts supporting projects that incorporate lab operations, clinical operations, reimbursement teams to support transplant centers and general nephrology clinics treating transplant and potentially transplant patients
  • Implemented strategies in collaboration with sales, medical science liaisons, and other internal teams to provide an optimal workflow for ordering providers and clinical staff.
  • Enhanced staff productivity through effective training programs and performance management strategies.
  • Improved clinic staff satisfaction by streamlining clinical operations and implementing efficient processes.
  • Developed key performance indicators to monitor departmental progress and identify areas for improvement.

Regional Program Manager

IU Health
03.2018 - 11.2019
  • Led the implementation of Population Health management capabilities across the metro Indianapolis region enabling primary care physicians to deliver higher quality care
  • Partnered with IU Health management teams, regional physician leadership, primary care providers, and practice staff to integrate analytic, ancillary, and operational capabilities to provide better health outcomes, lower cost of care, and improve patient and clinician experience.
  • Developed successful regional strategies for increased collaboration among team members.
  • Fostered strong relationships with stakeholders, ensuring alignment on project goals and expectations.
  • Spearheaded process improvements initiatives, driving operational excellence across the region.

Organ Recovery Coordinator

Indiana Donor Network
10.2016 - 03.2018
  • Facilitated the organ recovery process according to UNOS, OPTN, AOPO, CLIA and Indiana Donor Network guidelines, policies, and regulations
  • Enhanced organ recovery success rates by implementing efficient and streamlined coordination processes.
  • Optimized communication between medical professionals, donor families, and recipient teams for successful organ transplantations.
  • Facilitated donation process through donor management, organ allocation, and organ recovery of adult and pediatric patients
  • Preceptor to new organ recover coordinators.

Clinical Nurse Informaticist

IU Health University Hospital
08.2011 - 10.2016
  • Streamlined clinical workflows by creating user-friendly documentation templates for nurses and other healthcare professionals.
  • Improved patient care by implementing evidence-based nursing informatics practices in clinical settings.
  • Daily end-user onsite support of Cerner Millennium applications and barcode-scanned medication administration system; Cerner applications supported
  • Managed audits to recognize documentation compliance and opportunities for improvement, presented documentation reports to managers and physicians
  • Discovered process improvement opportunities for the critical care areas, created current and future state workflows, collaborated with IS department to develop solution, educated clinicians of new process and supported go-live.

Education

Masters - Healthcare Administration

Indiana University
Indianapolis, IN
05.2016

Bachelor of Science - Nursing

Cleveland State University
Cleveland, OH
08.2009

Bachelor of Arts - Marketing

University of Toledo
Toledo
08.2001

Skills

  • Process Improvement
  • Program Development
  • Strategic Leadership
  • Project Management
  • Critical Thinking
  • Analytical Thinking
  • Team Collaboration and Leadership
  • Operations Management
  • Strategic Planning
  • Performance Management
  • Staff Development

Activities

Facilitator – Leadership Development Program, NaterA, 06/01/21, 01/01/24

Additional Information

Registered Nurse License (Indiana)

Attained 2009

Expiration 2025


Leadership Development Training

- Program 1.0 graduate 2020

- Program 2.0 graduate 2022

- Program Facilitator 2021-2024



Timeline

Associate Director – Clinical Ops & Customer Exp

Natera
10.2021 - 01.2024

Clinical Operations Manager

Natera
11.2019 - 10.2021

Regional Program Manager

IU Health
03.2018 - 11.2019

Organ Recovery Coordinator

Indiana Donor Network
10.2016 - 03.2018

Clinical Nurse Informaticist

IU Health University Hospital
08.2011 - 10.2016

Masters - Healthcare Administration

Indiana University

Bachelor of Science - Nursing

Cleveland State University

Bachelor of Arts - Marketing

University of Toledo

Similar Profiles

CREATE PROFILE
Mark Fajardo