Mark Farinacci
Supplemental Health Care
Kenmore
5
years of professional experience
Proactive Client Services Associate known for exceptional communication and conflict resolution skills. Committed to improving client satisfaction through effective issue resolution and consistent follow-up, while contributing to team initiatives focused on continuous improvement.
Work History
Client Services Associate
3 Years 3 Months- Managed client inquiries to ensure timely and accurate responses.
- Facilitated communication between clients and healthcare providers, enhancing service delivery.
- Developed client relationships through consistent follow-up and support initiatives.
- Assisted in resolving escalated client issues, improving satisfaction rates.
- Trained new team members on operational procedures and client engagement strategies.
- Responded promptly to client inquiries via phone, email, or face-to-face meetings, demonstrating commitment to exceptional service standards.
- Actively participated in team meetings and initiatives focused on continuous improvement across various areas of the business.
Sales Associate
1 Year 6 Months- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Collaborated with the team to ensure submission deadlines were being met
- Assisted in tracking down timecards for payroll
Education
High School Diploma
Skills
Empathy and patience
Issue resolution
Data entry proficiency
Client relationships
Technical aptitude
Meeting deadlines
Teamwork and collaboration
Time management
Multitasking
Timeline
Client Services Associate
Supplemental Health Care
07.2023 - CurrentRead More
Sales Associate
Supplemental Health Care
01.2022 - 07.2023Read More
Kenmore West High School
High School Diploma
Read More