Music (especially recording/performing with my austin-based band "sleep well")
Mark Fountain
Manager
911 Old Mill Rd. Cedar Park,TX
Summary
Diligent Manager with solid track record in overseeing daily operations and ensuring exceptional customer service. Guaranteeing complete customer satisfaction by remaining highly attentive to detail. Successfully managed staff and maintained high standards of efficiency. Timely and orderly completion of tasks.
Overview
7
7
years of professional experience
Work History
On-Duty Manager
Tiff's Treats Cookie Delivery
03.2021 - 01.2025
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Writing Consultant
Debby Ellis Writing Center at Southwestern University
08.2018 - 05.2020
- Implemented creative problem-solving techniques to help clients overcome writer's block and other common writing obstacles.
- Mentored new Writing Consultants, sharing best practices and techniques for optimal client success.
- Developed and implemented customized writing strategies for clients, resulting in improved written communication skills.
Stocking Associate
PetSmart, Inc.
06.2018 - 08.2018
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Greeted customers and directed to requested products.
Education
Bachelor of Arts - Philosophy
Southwestern University
Georgetown, TX 05.2001 -
Skills
Time management
Customer service
Team supervision
Relationship building
Staff training and development
Inventory management
Attention to detail
Operational efficiency
Quality assurance
Accomplishments
I was a student on the Dean's List at Southwestern University for the Fall 2017 - Fall 2020 semesters.
Interests
Timeline
On-Duty Manager
Tiff's Treats Cookie Delivery
03.2021 - 01.2025
Writing Consultant
Debby Ellis Writing Center at Southwestern University
08.2018 - 05.2020
Stocking Associate
PetSmart, Inc.
06.2018 - 08.2018
Bachelor of Arts - Philosophy
Southwestern University
05.2001 -
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