Mark Franco
Oklahoma City,OK
Summary
Multitasking Business Process Specialist supporting definition and implementation of strategic initiatives for business transformation. Highly respectful employee with years of communicating and collaborating with business experts and recommending project requirements.
Overview
20
20
years of professional experience
Work History
Business Process Specialist
Federal Aviation Administration
06.2016 - Current
- Maintain the Registry Modernization System (RMS).
- Provide training to branch staff.
- Analyze functional and organizational activities.
- Act as subject expert in Registry program studies.
- Assist with national database that support aircraft registration functions.
- Set up EDRS accounts for FAA employees needing access to aircraft registration records.
- Perform testing on Registry Modernization System when updates are made.
- Work and communicate effectively with Registry employees regarding RMS functions.
- Develop systems and methods for efficiency of legal instruments examination.
- Perform testing for Civil Aviation Registry Electronic Services (CARES).
- Test any changes made for FAA letters or forms.
- Plan and coordinate projects for changes of Registry Modernization System.
- Reviewed internal systems to address areas in need of improvement.
- Evaluated current processes to develop improvement plans in the Registry Modernization System.
- Perform aircraft record searches to determine if information is correct.
- Ensure registration information is correct on FAA website.
- Provide interpretations for functional program design issues from regulatory guidance handed down through agency, government and legislative directives.
- Issue mode-s-codes for use on ground vehicles at airports in the United States.
Legal Instrument Examiner
Federal Aviation Administration
09.2014 - 06.2016
- Examined applications and evidence of ownership submitted for aircraft registration.
- Accept or deny registration applications and evidence of ownership based on Federal statues and regulations.
- Examined conveyance and security instruments regarding aircraft, engines, and propellers to determine acceptability for the aircraft record.
- Communicate effectively with the public involved with the purchasing and selling of aircraft by telephone and correspondence.
- Compose letters to the aviation public for aircraft registration, registration number assignments, N-number reservations, and changes of registration numbers.
- Determine the availability of numbers for the assignment on aircraft.
- Examined power of attorney and trust documents for acceptance in the Registry records system.
- Investigated facts and cases, using pertinent sources to determine causes of action and to prepare cases.
Business Process Specialist
Federal Aviation Administration
09.2012 - 09.2014
- Responsible for the maintenance of the Registry Modernization System (RMS).
- Analyze functional and organizational activities.
- Acts as a subject expert in the Registry program studies.
- Assist with the national database that support aircraft registration functions.
- Set up EDRS accounts for FAA employees needing access to aircraft registration records.
- Perform testing on the Registry Modernization System when updates are made.
- Work and communicate effectively with Registry employees regarding RMS functions.
- Develop systems and methods for efficiency of legal instruments examination.
- Test any changes made for FAA letters or forms.
- Plan and coordinate projects for changes of the Registry Modernization System.
- Reviewed internal systems to address areas in need of improvement.
- Evaluated current processes to develop improvement plans in the Registry Modernization System.
- Perform aircraft record searches to determine if aircraft information is correct.
- Perform any incorrect information for the registered owners of U.S. aircraft.
- Provide interpretations for functional program design issues from regulatory guidance handed down through agency, government and legislative directives.
LEGAL INSTRUMENT EXAMINER
Federal Aviation Administration
06.2006 - 09.2012
- Examined applications for aircraft registration and evidence of ownership submitted for registration purposes.
- Accept or deny registration applications and evidence of ownership based on Federal statues and regulations.
- Examined conveyance and security instruments regarding aircraft, engines, and propellers to determine acceptability for the aircraft record.
- Communicate effectively with the public involved with the purchasing and selling of aircraft by telephone and correspondence.
- Compose letters to the aviation public for aircraft registration, registration number assignments, N-number reservations, and changes of registration numbers.
- Determine the availability of numbers for the assignment on aircraft.
- Examined power of attorney and trust documents for acceptance in the Registry records system.
- Investigated facts and cases, using pertinent sources to determine causes of action and to prepare cases.
Medical Records Clerk
Federal Aviation Administration
09.2003 - 06.2006
- Maintained confidentiality of all medical records and sensitive information.
- Obtained necessary signatures on information release forms to obtain medical records.
- Receive Freedom of Information requests from airmen, law firms, insurance companies and various government agencies.
- Prepare written correspondence regarding the release of medical records.
- Review the legality of medical records requests.
- Maintain a record of all medical record requests.
Education
Oklahoma City Community College
Oklahoma City, OKUniversity of Central Oklahoma
Edmond, OKSkills
- Effective Communication
- Department Development
- Organizational Structure
- Project Improvement
- Activities Management
- Operational Efficiency
- Human Relations
- Colleague Collaboration
- Team Meeting Facilitation
- Performance Improvement
- Business Solution Development
Timeline
Business Process Specialist
Federal Aviation Administration
06.2016 - Current
Legal Instrument Examiner
Federal Aviation Administration
09.2014 - 06.2016
Business Process Specialist
Federal Aviation Administration
09.2012 - 09.2014
LEGAL INSTRUMENT EXAMINER
Federal Aviation Administration
06.2006 - 09.2012
Medical Records Clerk
Federal Aviation Administration
09.2003 - 06.2006
Oklahoma City Community College
University of Central Oklahoma
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