Mark Fronce
Mission ,Kansas
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Trux Unlimited KC LLC. Expert in medium & heavy-duty truck repair and maintenance, coupled with a strong work ethic and exceptional communication skills. Successfully managed financials and team dynamics, achieving significant cost reductions and fostering long-term supplier relationships.
Overview
41
41
years of professional experience
Work History
Owner / Operator
Trux Unlimited KC LLC
01.2005 - 01.2024
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Managed day-to-day business operations.
- Business Sold
Owner
Kansas City Brake LLC
01.1999 - 01.2006
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Business Sold
Owner / Manager
Precision Truck Repair
01.1998 - 01.2003
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Business sold
Shop Manager
Royal Leasing & Truck Repair
01.1987 - 01.1989
- Maintained a clean, safe environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer complaints.
- Managed inventory levels.
- Created employee schedules to align coverage with forecasted demands.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
Mechanic Technician
Cummins Rocky Mountain
01.1983 - 01.1987
- Investigated customer complaints to identify cause of malfunctions.
- Repaired and replaced worn and damaged components.
- Identified mechanical problems and determined best solutions for correction.
Education
Associate of Arts - Paralegal Studies
National University
On Line Education01.2003
Associate of Science - Business Administration And Management
National University
On Line Education 01.2002
Missouri State Vehicle Inspection
Missouri State Highway Patrol
Kansas City, MO01.1999
Federal DOT Inspection
Department of Transportation
Kansas City, MO1995
Thermo King Operation
Advanced Thermo King Training
Amarillo, TX01.1989
Cummins Diesel
Cummins Technician Apprentice Program
Salt Lake City, UT01.1983
High School Diploma -
West High School
Salt Lake City, UT05.1980
Skills
- Strong Work Ethic
- Strong Medium & Heavy Duty Truck Repair and Maintenance
- Strong Operations Management & Business Operations
- Attention To Detail
- Customer Oriented
- Budget Control
- Communication
Timeline
Owner / Operator
Trux Unlimited KC LLC
01.2005 - 01.2024
Owner
Kansas City Brake LLC
01.1999 - 01.2006
Owner / Manager
Precision Truck Repair
01.1998 - 01.2003
Shop Manager
Royal Leasing & Truck Repair
01.1987 - 01.1989
Mechanic Technician
Cummins Rocky Mountain
01.1983 - 01.1987
Associate of Arts - Paralegal Studies
National University
Associate of Science - Business Administration And Management
National University
Missouri State Vehicle Inspection
Missouri State Highway Patrol
Federal DOT Inspection
Department of Transportation
Thermo King Operation
Advanced Thermo King Training
Cummins Diesel
Cummins Technician Apprentice Program
High School Diploma -
West High School
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