Mark Gage
Gardnerville
Summary
Dynamic account management professional skilled in effective communication and problem-solving. Successfully led cross-functional teams to align services with client needs, resulting in increased satisfaction and profitability.
Overview
27
27
years of professional experience
1994
1994
years of post-secondary education
Work History
Account Director
PREDICTIV
Gardnerville
07.2025 - Current
- Led strategic account planning initiatives to align services with client needs.
- Negotiated contract terms to maximize profitability and ensure client satisfaction.
- Managed cross-functional teams to enhance collaboration and drive project success.
- Developed client relationship management strategies to foster long-term partnerships.
- Conducted market research to identify trends and inform sales strategies.
- Facilitated sales forecasting analysis to predict revenue and adjust strategies accordingly.
- Tracked performance metrics to evaluate campaign effectiveness and improve outcomes.
- Analyzed client feedback to refine service offerings and increase satisfaction.
- Coordinated renewal processes to secure ongoing business with existing clients.
- Designed tailored presentations to effectively communicate value propositions to clients.
- Identified upselling opportunities to increase account revenue and enhance client relations.
- Cold called potential customers and maintained above average conversion rate on leads.
- Developed briefs and pitches for customer projects by utilizing business skills and marketing knowledge.
- Developed strategic marketing plans for clients, including budgeting, timelines, creative briefs, and deliverables.
- Resolved any conflicts between clients' needs, requirements and available resources, capabilities within the organization.
- Collaborated with clients to develop advertising solutions and future growth plans.
- Maintained an up-to-date knowledge of industry trends and emerging technologies related to digital media platforms.
- Ensured compliance with all applicable laws and regulations regarding advertising materials.
- Conducted regular meetings with clients to review project progress and discuss potential changes or modifications.
- Served as a liaison between the client and internal teams to ensure successful execution of projects.
- Identified new business opportunities by researching the market and staying abreast of competitor activities.
- Collaborated with other departments such as design, production, finance, and legal to ensure smooth functioning of processes.
- Offered knowledgeable customer support by staying up-to-date on company products and services.
- Participated in brainstorming sessions with internal teams to generate fresh ideas for upcoming campaigns and projects.
- Analyzed customer data to identify trends in consumer behavior and develop targeted strategies accordingly.
Owner/Operator
Engage Fitness And Training Center
Reno
07.2007 - 08.2025
- Developed comprehensive business strategies to enhance operational efficiency and client engagement.
- Implemented training programs to improve staff skills and service delivery.
- Monitored financial performance regularly to ensure profitability and sustainability.
- Created marketing campaigns that increased brand visibility and customer acquisition.
- Established partnerships with local businesses to expand service offerings and reach new clients.
- Conducted performance reviews to assess employee contributions and identify areas for improvement.
- Facilitated team meetings to foster communication and collaboration among staff members.
- Developed customer feedback systems to gather insights and improve service quality.
- Utilized social media platforms to promote services and engage with the community.
- Organized community events to enhance brand awareness and build customer loyalty.
- Maintained accurate financial records to ensure compliance and support decision-making.
- Coordinated with vendors to secure necessary supplies and negotiate favorable terms.
- Trained staff on compliance and safety protocols to minimize risk and ensure a safe environment.
- Led initiatives to improve customer satisfaction through personalized service and follow-up.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Devised and implemented marketing strategies to attract new clients.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Resolved conflicts between employees in a professional manner.
- Conducted market research to identify new business opportunities.
- Ensured compliance with safety regulations throughout the facility.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Business Development Representative
Foundry
New York
04.2021 - 07.2025
- Developed and maintained comprehensive sales pipeline strategies to identify potential growth opportunities.
- Conducted detailed market research analysis to inform product offerings and target customer segments.
- Generated high-quality leads through targeted outreach and digital marketing initiatives.
- Collaborated with marketing teams to design and implement effective promotional campaigns.
- Delivered compelling sales presentations to prospective clients, highlighting product benefits and ROI.
- Managed CRM data to ensure accuracy and provide valuable insights for sales strategies.
- Identified customer needs through effective listening and tailored solutions to enhance satisfaction.
- Provided feedback to product teams based on client interactions and market trends.
- Participated in strategy sessions to align business development efforts with company goals.
- Created and implemented follow-up strategies to nurture leads and foster long-term relationships.
- Trained and mentored junior team members on best practices in sales techniques.
- Monitored competitor activities to adapt strategies and maintain market competitiveness.
- Drafted and sent personalized communication to prospective clients to establish rapport.
- Produced performance reports to track progress and identify areas for improvement.
- Responded quickly to inquiries from potential customers via phone or email.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Built strong relationships with existing customers through ongoing communication.
- Attended trade shows, conferences, meetings and other industry events.
- Provided regular updates on progress towards meeting monthly targets.
- Suggested ideas for improving customer experience based on feedback from existing customers.
- Created and improved business pipeline using cold and warm techniques.
- Maintained up-to-date records of customer interactions and communications.
- Collaborated with sales team members to develop strategies for targeting new prospects.
- Identified key decision makers within target companies and initiated contact with them.
- Researched target accounts to build a pipeline of qualified leads.
- Researched industry news, trends and developments related to our products.
- Prepared detailed proposals outlining product features, pricing plans and value propositions.
- Conducted research on potential customers to identify their needs and interests.
- Addressed customer questions and concerns regarding products and services.
- Assisted in the negotiation of contracts and agreements with clients and partners.
- Assisted in the management of project timelines, ensuring milestones are met and deliverables are achieved.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Provided regular reports on business development activities, outcomes, and ROI to senior management.
- Monitored competitor activities and market conditions to identify threats and opportunities.
- Collaborated with marketing team to create and implement targeted campaigns for business growth.
- Provided insights and recommendations for improving internal processes and increasing operational efficiency.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Correctional Officer
State of Nevada Department of Corrections
Carson City
08.1998 - 06.2008
- Monitored inmate activities to ensure compliance with facility regulations and maintain safety.
- Conducted regular inspections of facilities to identify maintenance needs and ensure cleanliness.
- Responded promptly to emergency situations, employing effective crisis management techniques.
- Collaborated with security personnel to develop strategies for inmate behavior management.
- Documented incidents accurately in reports to maintain thorough records for review.
- Participated in rehabilitation program support, assisting inmates in skill development and reintegration.
- Implemented safety protocols during inmate transport to ensure secure and efficient movement.
- Trained new officers on policies, procedures, and emergency response techniques.
- Facilitated communication between inmates and staff to promote a respectful environment.
- Assessed inmate needs and risk factors to tailor supervision strategies effectively.
- Executed inmate discipline as necessary, ensuring adherence to institutional rules.
- Engaged in conflict resolution to de-escalate potential disturbances among inmates.
- Coordinated with medical staff to ensure timely inmate health care access.
- Evaluated security measures regularly to enhance overall facility safety.
- Maintained inventory of security equipment, ensuring readiness for operational needs.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Directed visitor sign-in, documenting processes, and completing appropriate visitation logs.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
Education
Douglas County High School
Gardnerville, NVSkills
- Strategic account management
- Contract negotiation
- Market analysis
- Sales forecasting
- Client relationship strategies
- Customer relationship management
- Performance metrics tracking
- Cross-functional collaboration
- Business development
- Effective communication
- Problem solving
- Conflict resolution
- Client engagement
- Account relationship management
- Verbal communication
- Strategic development
- Campaign management
- CRM software proficiency
- Multitasking
- Territory growth
- Market and competitive analysis
- Detail-oriented
- Sales plan implementation
- Goal setting
- Analytical problem solver
- Analytical thinking
- Task prioritization
- Adaptability and flexibility
- B to B sales
- Professionalism
- Sales funnel management
- Client relations
- Territory management
- Strategic planning
- Account acquisition
- Communication skills
- Team collaboration
- Revenue growth
- Active listening
- Goal setting and achievement
- Interpersonal skills
- Sales reporting
- Objection handling
- Solution selling
- Time management abilities
- Strategic account development
- Evaluate leads
References
References available upon request.
Timeline
Account Director
PREDICTIV
07.2025 - Current
Business Development Representative
Foundry
04.2021 - 07.2025
Owner/Operator
Engage Fitness And Training Center
07.2007 - 08.2025
Correctional Officer
State of Nevada Department of Corrections
08.1998 - 06.2008
Douglas County High School