Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Server

Mark Gallo

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

8
8
years of professional experience

Work History

Leader/Server/Bartender

Earls Kitchen + Bar
01.2023 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Served high customer volumes during special events, nights, and weekends.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Landscaper

Delta City Golf Course
02.2022 - 10.2022
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.

Food Runner / Barback

Orta Vez
01.2019 - 01.2021
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cultivated warm relationships with regular customers.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.

Education

Associate of Arts - Business

College of The Desert
Palm Desert, CA

Skills

  • Continuous Improvements
  • Processes and Procedures
  • Expense Control
  • Guest Engagement
  • Food Delivery
  • Supply Restocking
  • Event Preparation
  • Sorting and Categorizing
  • Team Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Leader/Server/Bartender

Earls Kitchen + Bar
01.2023 - Current

Landscaper

Delta City Golf Course
02.2022 - 10.2022

Food Runner / Barback

Orta Vez
01.2019 - 01.2021

Associate of Arts - Business

College of The Desert

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Mark Gallo