Mark Garcia
Oceanside,CA
Summary
Compassionate and detail-oriented Patient Service Representative at Vista Community Clinic, skilled in verifying insurance eligibility and maintaining HIPAA compliance. Proficient in EHR systems and adept at training new employees, I foster trust through empathetic patient interactions, enhancing care quality and ensuring a supportive environment for all clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Vista Community Clinic
Vista, CA
07.2017 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
Caregiver
Brookdale Senior Living Facility
11.2013 - 07.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Computer Programming
ITT Technical Institute
Vista, CAMedical Assistant Program - Medical Assistant
Cal State San Marcos
San MarcosSouthwest Highschool
San Diego, CA06.2011
Skills
Type 100 Word Per Minute
Proficient With EDR and EHR Program
Proficient With Microsoft Word, Excel And PowerPoint
Can Verify Benefits And Eligibility For Private Insurances
Trained New Employees
Accomplishments
Medical Assitant
Certification
Medical Assistant
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Vista Community Clinic
07.2017 - Current
Caregiver
Brookdale Senior Living Facility
11.2013 - 07.2017
Computer Programming
ITT Technical Institute
Medical Assistant Program - Medical Assistant
Cal State San Marcos
Southwest Highschool