Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Mark Gates

Customer Service Rep / Child Care Provider
Grandview,MO

Summary

Technically proficient child care giver with experience in owning/running a business, financial customer service call center as well as general customer service and childcare. Has experience in cloud based work environments and remote work. Comfortable in stressful situations and adept at de-escalation and finding common ground. Possesses a life's worth of technical experience with computers in regards to using, building, programming and even professionally producing them for customers for their diverse requirements. Excels in technical, social and emotional situations.

Overview

4
4
years of post-secondary education
12
12
years of professional experience

Work History

In-Home Child Caregiver

Parents Of Grandview, Mo
Grandview, Missouri
10.2016 - Current
  • Cared full time for 2 infant and young children for people in need of assistance.
  • Patience and empathy were most important.
  • Met with both families about daily activities, positive developments and issues.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Customer Service Representative

Sprint/Nco Financial
Overland Park, Kansas
10.2012 - 02.2016
  • Work from home cloud based environment.
  • Billing orientated customer service and de-escalation.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Documented and detailed calls and complaints using call center's CRM database.

Owner

Gadget Enterprises
Prairie Village, Kansas
05.2007 - 07.2011
  • Grew own company from general maintenance/data retrieval to building custom computers to spec for customers.
  • I handled customer service information in a secure database, took and fulfilled their orders.
  • Consulted with customers to assess needs and propose optimal solutions.

Education

Gardner Edgerton High School
08.1999 - 05.2003

Skills

    Customer support

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Timeline

In-Home Child Caregiver

Parents Of Grandview, Mo
10.2016 - Current

Customer Service Representative

Sprint/Nco Financial
10.2012 - 02.2016

Owner

Gadget Enterprises
05.2007 - 07.2011

Gardner Edgerton High School
08.1999 - 05.2003

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Mark GatesCustomer Service Rep / Child Care Provider