Mark Gaugler
New Providence,PA
Summary
Seasoned Locker Room Manager with over 12 years of experience in operations and customer service. Specializes in conflict resolution and inventory control, delivering improved service quality and operational efficiency. Demonstrates clear communication and effective problem-solving skills to maintain high standards.
Overview
47
47
years of professional experience
Work History
Locker room Manager
Rehoboth Beach Country Club
Rehoboth Beach, DE
05.2012 - 08.2024
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Resolved member concerns with professional, courteous, and timely communication.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Printer
Science Press
Ephrata, Pennsylvania
01.1985 - 04.2012
- Supported printing presses for science press journal and book production.
- Set up press equipment, ink, and paper stock for print runs.
- Checked proofs against science press layout and copy requirements.
- Monitored print quality, color balance, and registration during press work.
- Adjusted press controls for paper feed, alignment, and image clarity.
- Communicated with prepress and bindery teams about job changes.
- Inspected finished output for accuracy and quality control.
- Operated wide-format plotters and printers for large-scale printing projects.
- Adjusted printer settings for different paper types, sizes, and colors.
- Executed high-volume print orders under tight deadlines, consistently meeting quality standards.
- Troubleshot and resolved printer hardware and software issues.
- Analyzed malfunctioning equipment to identify issues and proposed solutions. equipment to find root cause before taking corrective action.
- Examined printed copy for correct ink density, paper position, and registration.
- Inspected random paper samples during print runs to ensure accurate ink density and correct paper type.
- Used hand tools to make small repairs and clean printing presses regularly.
- Handled hazardous waste materials properly to meet safety regulations.
- Monitored environmental factors and equipment performance.
oil service technition
Walker Bros
Lancaster , Pa
06.1981 - 01.1985
- Repaired broken parts with hand tools and service manuals.
- Inspected equipment for safety wear and ensured proper operation to minimize risk.
- Recorded service calls, repairs, and parts used for Walker Bros.
- Identified specific issues affecting equipment functionality. and selected solutions for customer issues.
- Collaborated with clients to deliver exceptional customer service and foster repeat business.
- Completed onsite equipment repairs at customer locations.
- Repaired faulty motors, pumps, valves, and switches.
- Identified potential issues during routine inspections to prevent future breakdowns.
- Handled service appointments to diagnose and fix problems.
- Inspected equipment thoroughly for operational readiness and safety. for proper operation and safety hazards before use.
- Followed safety protocols while working in hazardous environments.
- Assessed completed tasks for accuracy and adherence to specifications. for accuracy.
- Responded quickly to emergency calls from clients needing immediate help.
- Installed new systems to manufacturer specifications.
- Set up and operated mechanical and manual tools and equipment.
- Assisted with installation projects at residential and commercial sites.
- Worked with team members to complete projects efficiently and effectively.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to support quality service.
- Estimated labor and material costs for projects and explained value to clients.
Aviation Mechanic
US Navy
Norfolk, Virginia
06.1977 - 06.1981
- Performed aircraft inspections under US Navy maintenance procedures.
- Diagnosed airframe, engine, and hydraulic system malfunctions aboard Navy aircraft, ensuring operational readiness.
- Executed preventative maintenance under Planned Maintenance System requirements to maintain aircraft safety and reliability.
- Recorded maintenance actions in Navy logs and technical records.
- Inspected corrosion and applied protective treatments on aircraft surfaces.
- Supported flight line operations and aircraft turnaround for US Navy crews.
- Followed safety procedures during maintenance testing and ground handling.
- Maintained accurate records of all work performed on each aircraft in line with FAA regulations.
- Diagnosed malfunctions in aircraft using technical manuals and test equipment.
- Examined parts for wear or damage using precision measuring instruments and visual inspection techniques.
- Coordinated with pilots regarding any potential issues that may arise during flight operations.
- Troubleshot complex issues across various aircraft, enhancing operational capability from small single-engine planes to large multi-engine jets.
- Completed flightline, hangar maintenance and repairs on assigned aircraft.
- Replaced and repaired defective aircraft parts using hand tools, power tools, and precision measuring instruments.
- Performed corrosion inspections on aircraft surfaces to prevent deterioration.
Education
High School Diploma -
Bellermine Prep
Tacoma, WA06-1978
Skills
- Inventory management and control
- Operational reporting
- Quality assurance
- Cost management
- Customer service and support
- Conflict resolution
- Problem solving
- Attention to detail
- Clear communication
- Staff training and development
- Composed demeanor
- Calm demeanor
Timeline
Locker room Manager
Rehoboth Beach Country Club
05.2012 - 08.2024
Printer
Science Press
01.1985 - 04.2012
oil service technition
Walker Bros
06.1981 - 01.1985
Aviation Mechanic
US Navy
06.1977 - 06.1981
High School Diploma -
Bellermine Prep