Mark Gomez
Chicago,IL
Summary
Forward-thinking assistant manager with proven history of leadership, customer service, and planning with problem solving. Adept collaboration with store manger to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Zumiez Inc.
Chicago, IL
07.2022 - Current
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained up-to-date knowledge of company products and services.
- Guided staff through procedures to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Grocery Stocker
Angelo Caputo's Fresh Market
Elmwood Park, IL
03.2020 - 10.2021
- Rotated and faced product displays for optimal visual appeal.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Cleaned up spills promptly using proper safety procedures and equipment provided by the store.
- Assisted customers with product, promotion and policy information.
- Resolved or assisted in handling routine customer concerns within established guidelines.
Education
Bachelor of Arts - Communications and Advertising Public Relations
Loyola University Chicago
Chicago, IL05-2026
High School Diploma -
Elmwood Park High School
River Grove, IL05-2022
Skills
- Product and Service Knowledge
- Sales Monitoring and growth
- Customer Relations
- Project Management Abilities
- Marketing Strategies
Languages
Spanish
Native/ Bilingual
Accomplishments
- Employee of the period with highest productivity and sales
Timeline
Assistant Manager
Zumiez Inc.
07.2022 - Current
Grocery Stocker
Angelo Caputo's Fresh Market
03.2020 - 10.2021
Bachelor of Arts - Communications and Advertising Public Relations
Loyola University Chicago
High School Diploma -
Elmwood Park High School
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