MARK GRACE

• Identified areas for improvement within existing processes by conducting thorough analyses of operational data.
• Evaluated carrier performance regularly, establishing expectations for continuous improvement in service quality and costeffectiveness.
• Established strong relationships with carriers, fostering a collaborative environment for improved service quality.
• Streamlined communication channels between internal departments and external partners, facilitating seamless coordination throughout the shipping process.

• Coordinated Military shipments by liaising between customs brokers, shipping lines, trucking companies, warehouses suppliers.
• Assisted in the development of freight budgets, providing accurate data analysis for informed decision-making processes.
• Managed claims processes for damaged or lost shipments, effectively recovering costs while preserving business relationships.

• Served as a liaison between Military our dispatch team and external collaborators, facilitating the exchange of information and fostering productive partnerships.
• Streamlined communication between departments by serving as a liaison between Quality Assurance, Production, and Customer Service teams.

• Served as a liaison between trucking company and Military organizations, fostering strong partnerships that benefited all parties involved.

Worked with customer service team to dispatch trucks inbound back to target area