Mark Graham
Brunswick,ME
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
Loan Underwriter
Ancorum Credit Union
Bath, Maine
01.2022 - Current
- Evaluated consumer loan applications to determine creditworthiness while adhering to lending policies in the Credit Union.
- Analyzing credit reports, income documents, tax returns, and other loan documents
- Streamlined loan packet preparation using DocuSign to enhance efficiency of consumer signing process.
- Assisted Titles department in discharging Home Equity Lines of Credit and Land loans, ensuring compliance and timely processing.
- Led Totaled Vehicle department, negotiating with insurance companies to secure full payment for Credit Union’s collateral.
Financial Service Coordinator
Ancorum Credit Union
Topsham, Maine
01.2019 - 01.2022
- Secured auto loans, credit cards, personal loans, and Home Equity Lines of Credit.
- Secured auto loans, credit cards, personal loans, and Home Equity Lines of Credit to meet member financial needs.
- Advised members on financial needs and strategies to enhance their financial standing.
- Executed cross-selling programs tailored to meet the members' needs.
- Recognized as the top loan officer for securing the highest dollar amount in the Topsham branch in 2021.
Teller
Ancorum Credit Union
Brunswick, Maine
01.2018 - 01.2019
- Provided exceptional customer service to our members.
- Resolved member banking inquiries to enhance customer satisfaction.
- Assessed member needs and recommended tailored banking products to drive account growth.
- Executed various Teller duties to ensure efficient branch operations.
Freight Crew Manager
BIG LOTS
Brunswick, Maine
01.2017 - 01.2018
- Managed freight and shipping crew, and wrote department schedule.
- Oversaw receipt of shipments, ensuring timely delivery without damages.
- Obtained keys to the entire store and managed the opening and closing of the location.
Trivia Jockey
STUMP TRIVIA
Topsham, ME
01.2014 - 01.2018
- Facilitated player recruitment, contributing to increased revenue for hosting venue, tracked scores, and delivered engaging entertainment products.
- Created an engaging atmosphere for participants to enhance their trivia game experience. in trivia games through dynamic presentations and interactions.
- Managed equipment setup and ensured smooth operation during live events.
- Managed equipment setup and ensured seamless operation during live events.
Furniture Department Manager
BIG LOTS
Brunswick, Maine
01.2014 - 01.2017
- Established sales goals for furniture department associates to drive sales of furniture and store-exclusive credit cards.
- Developed the scheduling plan for all furniture department associates.
- Coordinated timely deliveries for furniture department to ensure inventory availability efficiently for the furniture department.
Writer
THE HOCKEY WRITERS
01.2013 - 01.2015
- Met all deadlines and followed content guidelines from publisher.
- Published articles in Yahoo! Sports and USA Today, enhancing visibility and readership.
- Developed engaging online content to attract and retain audience interest.
Cashier Crew Leader
BIG LOTS
Augusta, Maine
01.2013 - 01.2014
- Oversaw large cash handling and verified credit transactions to ensure accuracy.
- Executed customer transactions promptly, enhancing overall shopping experience.
- Guided customers in product selection and addressed inquiries to support informed purchases.
- Assisted customers with product selections and inquiries.
Furniture Associate
BIG LOTS
Augusta, Maine
01.2007 - 01.2013
- Achieved department sales goals while promoting store-exclusive credit cards and delivering exceptional customer service.
- Guided customers in selecting and purchasing furniture to meet their needs and preferences.
- Met sales goals set by department manager and sold store-exclusive credit cards while providing excellent customer service.
- Showcased product features and benefits to effectively inform and engage potential buyers.
Education
Cony High School
Augusta, MESkills
- Credit evaluation
- Credit analysis
- Loan preparation
- Loan documentation management
- Credit risk management
- Risk assessment
- Regulatory compliance
- Compliance adherence
Timeline
Loan Underwriter
Ancorum Credit Union
01.2022 - Current
Financial Service Coordinator
Ancorum Credit Union
01.2019 - 01.2022
Teller
Ancorum Credit Union
01.2018 - 01.2019
Freight Crew Manager
BIG LOTS
01.2017 - 01.2018
Trivia Jockey
STUMP TRIVIA
01.2014 - 01.2018
Furniture Department Manager
BIG LOTS
01.2014 - 01.2017
Writer
THE HOCKEY WRITERS
01.2013 - 01.2015
Cashier Crew Leader
BIG LOTS
01.2013 - 01.2014
Furniture Associate
BIG LOTS
01.2007 - 01.2013
Cony High School