JENNIFER MENDEZ
La Mirada,CA
Summary
Loan Underwriter at Lobel Financial with a focus on financial document analysis and risk management. Recognized for improving customer satisfaction through prompt loan decisions and effective mentorship of junior staff. Strong analytical skills and dedication to customer service enhance team success and operational performance in demanding situations.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
Work History
Loan Underwriter
Lobel Financial
Anaheim, USA
08.2024 - Current
- Company Overview: Loan Underwriter at Lobel Financial with a focus on financial document analysis and risk management.
- Financial document analysis
- Income verification
- Credit evaluation
- Loan application processing
- Risk management
- Dealership relations
- Financial regulations
- Analytical skills
- Problem-solving
- Evaluated loan applications for compliance with underwriting guidelines and risk assessment criteria.
- Collaborated with loan officers to expedite processing of loan requests and ensure accuracy.
- Analyzed financial documentation to determine borrower eligibility and creditworthiness.
- Mentored junior underwriters to enhance their knowledge and skills, leading to improved team performance overall.
- Enhanced customer satisfaction by providing timely and accurate loan decisions based on comprehensive analyses.
- Balanced multiple priorities while managing high volumes of loan applications during peak periods, consistently meeting deadlines without compromising quality or accuracy.
- Loan Underwriter at Lobel Financial with a focus on financial document analysis and risk management.
Sales Associate
Amazon
La Habra, USA
04.2022 - 08.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Retail Sales Associate
Burlington
La Habra, USA
06.2019 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
Education
Sonora High School
La Habra, CASkills
- Exceptional customer service
- Loan application processing
- Risk management
- Credit evaluation
- Financial document analysis
- Income verification
- Customer relationship management
- Problem solving
- Mentoring junior staff
- Conflict resolution
- Communication skills
- Credit scoring
- Risk evaluation
- Underwriting policies
- Application status reviews
Languages
Spanish, Native or Bilingual
Timeline
Loan Underwriter
Lobel Financial
08.2024 - Current
Sales Associate
Amazon
04.2022 - 08.2024
Retail Sales Associate
Burlington
06.2019 - 04.2022
Sonora High School