Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

ELAYNE ALVAREZ

Rego Park,NY

Summary

Organized and motivated professional able to apply time management and organizational skills. Enjoy creative problem solving and getting exposure on multiple projects. Able to excel in a collaborative or personal environment.

Overview

9
9
years of professional experience

Work History

Loan Underwriter

STRATEGIC FINANCIAL SOLUTIONS
09.2020 - 02.2024
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Participated in ongoing professional development opportunities to stay current on best practices within the industry.

Payment Specialist

STRATEGIC FINANCIAL SOLUTIONS, US
07.2019 - 09.2020
  • Researched invoices and customer database to resolve customer concerns and billing issues
  • Reviewed and processed adjustments to accounts within established limits.

Customer Service Representative

STRATEGIC FINANCIAL SOLUTIONS, US
09.2017 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Medical Appointment Scheduler

OPTIMAL BILLING SOLUTIONS, INC, US
06.2016 - 06.2017


  • Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.



Customer Service Representative

LOCUS Telecommunications LLC, US
11.2014 - 06.2016
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Bachelor's Degree In Business Management -

UTESA
Santiago, Dominican Republic
07.2017

Skills

  • Salesforce
  • Microsoft Office Package
  • Access
  • QuickBooks
  • Customer Service
  • Critical Thinking
  • Leadtrack
  • Credit History Review
  • Application Reviews
  • Data Interpretation
  • Customer Relations
  • Financial History Analysis

References

References available upon request

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Loan Underwriter

STRATEGIC FINANCIAL SOLUTIONS
09.2020 - 02.2024

Payment Specialist

STRATEGIC FINANCIAL SOLUTIONS, US
07.2019 - 09.2020

Customer Service Representative

STRATEGIC FINANCIAL SOLUTIONS, US
09.2017 - 07.2019

Medical Appointment Scheduler

OPTIMAL BILLING SOLUTIONS, INC, US
06.2016 - 06.2017

Customer Service Representative

LOCUS Telecommunications LLC, US
11.2014 - 06.2016

Bachelor's Degree In Business Management -

UTESA

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