Mark Griffith
Utica
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Inventory Specialist
Mastrovito Hyundai
07.2025 - Current
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- First contact with customers on the lot
- Ensure organization of keys and stock
Cook
Pizza Boys
09.2021 - 07.2025
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Managed opening and closing shift kitchen tasks.
- Identified and resolved discrepancies and errors in customer orders
Quality Technician
Indium
01.2024 - 05.2024
- Sampled materials and products to conduct in-depth measurements and tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
Fast Food Cook
Burger King
01.2021 - 09.2021
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Practiced proper safety and sanitation standards.
Team Member
Pizza Hut
08.2019 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science - Finance
SUNY Polytechnic Institute
Utica, NY05-2027
Associate of Science - Business
Mohawk Valley Community College
Utica, NY05-2025
High School Diploma -
New Hartford Junior Senior Highschool
New Hartford, NY06-2021
Skills
- Microsoft Excel proficiency
- Complaint resolution
- Quality assurance
Timeline
Inventory Specialist
Mastrovito Hyundai
07.2025 - Current
Quality Technician
Indium
01.2024 - 05.2024
Cook
Pizza Boys
09.2021 - 07.2025
Fast Food Cook
Burger King
01.2021 - 09.2021
Team Member
Pizza Hut
08.2019 - 11.2020
Bachelor of Science - Finance
SUNY Polytechnic Institute
Associate of Science - Business
Mohawk Valley Community College
High School Diploma -
New Hartford Junior Senior Highschool