Mark Groover
Severn,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
System Administrator/ Specialized Infrastructure S
Mantech International
01.2021 - 03.2026
- Oversaw daily configuration and operation management of IT systems.
- Delivered tier 1, 2, and occasional tier 3 problem identification and resolution services.
- Facilitated user access and utilization of IT systems to enhance productivity.
- Facilitated user access and utilization of IT systems to enhance productivity.
- Conducted system capacity analysis and planning to optimize resource utilization.
- Created user accounts and managed access rights for users.
- Managed user accounts and permissions in Active Directory for streamlined access control.
Crew lead / Network Connectivity Technician level / VCS room Installer
Tech USA, Eagle Alliance, AT&T
06.2000 - 12.2021
- Installed over 25 video coding system rooms and networks using Cisco 2900 routers at more than 20 USPS processing and distribution centers nationwide.
- Performed system administration on 32 video display terminals in a Windows environment.
- Installed junction boxes to power poles, providing power for up to 32 video display terminals.
- Supported troubleshooting efforts for workstation and server issues to ensure system reliability.
- Led teams of telecommunication technicians on multiple projects, ensuring alignment with project goals.
- Delegated tasks with tight deadlines, facilitating timely project completion.
- Monitored progress on time-sensitive assignments, ensuring adherence to project timelines.
- Assessed tasks to create action plans and identify essential tools and supplies.
PC Technician / Network Technician / Consultant
PCG PC & Network, Residential
08.1998 - 01.2007
- Installed data and communication network backbone with Cat3, Cat5, Cat6, and fiber optics, facilitating robust connectivity and data transmission.
- Troubleshot and resolved PC and small network malfunctions, enhancing system reliability and minimizing downtime.
- Conducted location identification and tested copper and fiber using Fluke DSP.
- Built and installed personal computers tailored to customer specifications, ensuring optimal performance and satisfaction.
PC Technician
Tek Systems, Sylvan Prometric Logistics | SAIC
09.1999 - 01.2002
- Installed, configured, and upgraded workstations to comply with Y2K standards.
- Installed and configured PCs for various client environments.
- Diagnosed hardware and software issues for prompt resolution.
- Assisted users with troubleshooting technical problems effectively.
Warehouse / PC Technician
Manpower, United States Postal Service, Sylvan Prometric Logistics
05.1997 - 09.1999
- Tested, diagnosed, repaired, and restored field units to ensure operational functionality.
- Testing computers, surveillance and other equipment to the component level.
- Managed inventory by accurately adding and removing components based on the manifest.
- Organized and optimized equipment warehouse layout to enhance accessibility and workflow.
- Daily entries to tracking and inventory database.
- Cataloged and stored computers, components, and accessories for streamlined inventory management.
Education
Certificate of Completion - A+ class
UMBC Technical
Baltimore, MD01-1998
High School Diploma -
Thomas Dale
Chesterfield, VA06-1983
Skills
- Windows Server 2012 and 2019
- Active Directory management
- Account administration
- VMware virtualization
- Hardware installation and configuration
- Copper and fiber termination
Certification
Security+ CE
Timeline
System Administrator/ Specialized Infrastructure S
Mantech International
01.2021 - 03.2026
Crew lead / Network Connectivity Technician level / VCS room Installer
Tech USA, Eagle Alliance, AT&T
06.2000 - 12.2021
PC Technician
Tek Systems, Sylvan Prometric Logistics | SAIC
09.1999 - 01.2002
PC Technician / Network Technician / Consultant
PCG PC & Network, Residential
08.1998 - 01.2007
Warehouse / PC Technician
Manpower, United States Postal Service, Sylvan Prometric Logistics
05.1997 - 09.1999
Certificate of Completion - A+ class
UMBC Technical
High School Diploma -
Thomas Dale