Summary
Overview
Work History
Education
Skills
Summary Of Experience
Personal Information
Languages
Timeline
Generic

Mark Gundersen

Baltimore,Maryland

Summary

Results-oriented Program Manager with 14 years of experience in leading complex projects within Clinical Research Organizations (CROs) and Contract Development and Manufacturing Organizations (CDMOs) offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products. Proven track record of delivering projects on time, within budget, and in compliance with industry regulations. Skilled in cross-functional team leadership, stakeholder management, and strategic planning. Adept at driving continuous improvement initiatives to enhance operational efficiency and client satisfaction.

Overview

14
14
years of professional experience

Work History

Program Manager

Pharmaceutics International, Inc.
10.2022 - 03.2024
  • Develop comprehensive project plans, timelines, and budgets in collaboration with internal stakeholders and clients
  • Lead cross-functional project teams, including R&D, manufacturing, quality assurance, regulatory affairs, and supply chain, to ensure project milestones are met
  • Proactively identify and mitigate risks, resolve issues, and drive decision-making to keep projects on track
  • Serve as the primary point of contact for clients, providing regular updates on project status, milestones, and key deliverables
  • Build and maintain strong relationships with clients, understanding their needs, expectations, and long-term goals
  • Collaborate with clients to define project objectives, requirements, and success criteria, ensuring alignment throughout the project lifecycle
  • Allocate resources effectively to ensure project teams have the necessary expertise, capacity, and support to meet project requirements
  • Coordinate with functional managers to prioritize and schedule activities, optimize resource utilization, and resolve resource conflicts
  • Ensure compliance with regulatory requirements, industry standards, and company policies throughout the project lifecycle
  • Implement quality management processes, documentation, and systems to maintain high standards of product quality and regulatory compliance
  • Identify opportunities for process improvements, cost savings, and efficiency gains within project management and operational workflows
  • Foster a culture of innovation and collaboration, encouraging team members to contribute ideas and solutions to enhance project delivery and client satisfaction.

Project Manager

PAREXEL International
11.2018 - 10.2022
  • Facilitate contract and budget negotiations with the Sponsor and Business Operations; ensure compliant contract language; review the budget and contract for accuracy
  • Evaluate study protocol for clarity and resources needed including outside consultants, core labs, and study specific supplies
  • Set-up a communication plan with the Sponsor upon study award
  • Set-up and maintain study timelines according to the clinical schedule and sponsor request
  • Prepare and discuss with study team to identify staff necessary for project; set-up the team meetings to review the protocol, working schedule and assignments
  • Coordinate with Project Assistant to complete IRB submissions and maintain IRB correspondence according to IRB guidelines
  • Coordinate with Enrollment Services department to develop a recruitment strategy and set up recruitment timelines
  • Ensure study specific trainings are set-up and completed as needed for the project
  • Assure the study is completed within timelines, budget, schedule, and according to contract specifications; determine the cause of out of scope activities, recommend and institute corrective action; hold team meetings on a regular basis for delegation of responsibilities and tasks
  • Oversee the milestone and monthly pass through invoicing to client
  • Serve as primary contact for client’s liaison; communicate to team members the scope of work, timeline and study goals, technical information and input from clients throughout the study; serve as chairperson for the study team, inform team members of any new information or modification of study-related issues which may affect specific responsibilities of team members; report to line managers any anticipated need for addition or re-assignment of resources, training or performance issues; Assist in all functional areas of the study as needed, including input, review and approval of study-related documents including ClinBaseTM set-up review; overseeing all aspects of action items and ensuring the proper tools are available; assume responsibility for all tasks which are not otherwise delegated; assist management as needed
  • Assuring proper remuneration is requested for study participants
  • Contribute to SOP development for Baltimore EPCU team
  • Provide oversight and training to Associate PMs and Project Assistants.

Associate Project Manager

PAREXEL International
09.2016 - 11.2018
  • Owns the sponsor relationship and is responsible for sponsor communication
  • Accountable for sponsor satisfaction as measured by client survey responses and repeat business
  • Proactively communicate with the sponsor and internal groups ensuring that they have all the information required on project progress and status (risk analyses, what-if scenarios, contingency plans, technical information, significant changes of any kind etc)
  • Provide proactive decisions/solutions with management support and how the project objectives are being, or should be, achieved
  • Prioritize effectively and respond to urgent requests within team or from sponsor
  • Lead regular meetings/calls with sponsor to ensure they are fully informed of project progress, proactive decisions/solutions and how the project objectives are being achieved
  • Attend relevant handover meetings on award
  • Initiate the project following review of Lessons Learned to ensure current Best Practices are implemented
  • Define, plan and provide oversight of site selection strategy
  • Review the applicable project contract/exhibit and provide comments as appropriate
  • Review initial budget - provide feedback
  • Manage the set-up of the project team, overseeing request for resource, reviewing proposed team members for suitability and managing any project team changes throughout the duration of the project
  • Set up, with Project Assistant role, appropriate PAREXEL systems and arrange access for team members
  • Initiate and/or manage IRB/EC and RA (when applicable) approval process with relevant team members
  • Coordination and support the set-up of vendor services for the project
  • Lead the project such that it is completed within budget, schedule and according to contract specifications
  • Address identified and escalated project issues and drive to closure
  • Coordinate monitors and vendors according to the monitoring plan/contractual obligations (as applicable)
  • Provide oversight and training to Project Assistants
  • Any other duties as assigned by immediate supervisor.

Clinical Research Coordinator

PAREXEL International
07.2014 - 09.2016
  • Assumes responsibility for study coordination of assigned studies
  • Establishes guidelines for protocol adherence
  • Ensures that all pre-study laboratory and medical tests are completed, and that eligibility requirements specific to the assigned study are met
  • Assesses compliance, symptoms, etc
  • Per study protocol
  • Arranges for pre/post procedure laboratory work to be performed
  • Manages and provides work direction to the coordinator’s study team members
  • Works with EPCU laboratory personnel in identifying required laboratory materials, labeling, and procedures for study sampling, processing and storage
  • Responds and corrects issues identified in pre-study, interim, and closeout study assessments conducted by quality assurance department
  • Notifies Manager of Clinical Operations, Associate Director, Clinical Operations and/or Principal Investigator of protocol and SOP deviations
  • Identifies requirements for planned study or SOP deviations and completes planned deviation documentation
  • Performs or arranges for phlebotomy, urine collection, sample preparation, storage and shipment of samples, drug administration, and follows GCP quality study documentation
  • Collects and prepares data
  • Organize and enter data into case report forms
  • Enter data into databases when required
  • Assists physicians in completing flow sheets in medical records and progress notes
  • Updates and maintains the contents of the Clinical Study File
  • Works closely with Monitors to ensure all data is available and corrective action taken in regards to any findings
  • May assist in preparation of regulatory documents
  • Assists project managers with IRB submission and informed consent preparation
  • Reviews and edits source and CRF documents
  • Assigns tasks and clinical procedures to appropriately trained research assistants
  • Schedules and conducts training in preparation for study initiation
  • Schedules and conducts trial runs of study protocols prior to study initialization and assesses the need for changes in documentation and procedures.

Enrollment Specialist I

PAREXEL International
11.2013 - 07.2014
  • Participate in the development and execution of volunteer recruitment strategies, to include marketing, community outreach initiatives, etc
  • For assigned projects
  • Coordinate and assume responsibility for participant enrollment, care, and study assignment
  • Coordinate with the Investigator team to ensure all study laboratory and medical tests are completed and the eligibility requirements specific to assigned studies are met
  • Ensure all established timelines relating to area of responsibility and assigned projects are met
  • Ensure completion of enrollment for assigned studies and manage process closely to minimize waste
  • Ensure screening ratio and marketing expenditures are maintained within study specific budget
  • Ensure quality control (QC) performance of all electronic and paper source documents
  • Assist in reviewing Informed Consent Documents, Study Protocols, Source Documents, and Case Report Forms during development
  • Develop and present training material to department staff for assigned studies
  • Perform ECG/EKG, vital sign measurements, and rating scales, reporting abnormal results to appropriate staff as required
  • Collect, organize, and prepare data for physician review
  • Enter data into database when required
  • Ensure all paper source documents are completed as required by protocol
  • Assist physician with completing flow sheets in medical record and progress note
  • Update and maintain contents of the Clinical Study File.

Enrollment Coordinator

PAREXEL International
03.2011 - 11.2013
  • Ensure completion of enrollment for assigned studies and manage process to minimize waste
  • Coordinate and assume responsibility for participant enrollment, care, and study assignment
  • Ensure that all study laboratory and medical test are completed, and the eligibility requirement specific to assigned study is met
  • Collect, organize, and prepare data for physician review
  • Enter data into database when required.

Research Technician (PRN)

PAREXEL International
05.2010 - 03.2011
  • Perform study-specific procedures involving the collection of biological substances
  • Phlebotomy skills
  • Vital Signs
  • BLS training.

Laboratory Technician (PRN)

PAREXEL International
02.2010 - 03.2011
  • Perform study-specific processing for biological samples
  • Correctly store biological samples
  • Safely transport and ship hazardous materials and biological samples.

Education

Bachelor of Science - Biology

University of Maryland - Baltimore County
Baltimore, MD

Bachelor of Science - Psychology

University of Maryland - Baltimore County
Baltimore, MD
05.2009

Skills

  • Strategic Planning
  • Project Management
  • Data Analysis
  • Customer Service
  • Contract Development
  • Resource Management
  • Proposal Development
  • Problem-Solving
  • Budget Preparation
  • Process Improvement

Summary Of Experience

Program Manager:

Responsible for leading and delivering complex projects within diverse industries, ensuring compliance within GDP and FDA guidelines. Skilled in strategic planning, resource allocation, and stakeholder management to ensure project alignment with organizational objectives. Adept at fostering collaboration, driving innovation, and delivering results in fast-paced environments. Strong communicator with excellent leadership abilities and a commitment to continuous improvement.


Associate Project Manager / Project Manager: 

Provides overall leadership of EP clinical trials, ensuring the project teams achieve operational excellence and successful execution of the clinical operations and logistical strategy. Also being accountable for the successful delivery of projects/programs (on time, on budget, and to the highest quality) compliant with ICH, GCP, and other applicable documents and regulations. Fully understands and ensures compliance with relevant SOPs, contract terms, system requirements and metrics. Oversees Project Assistants to assure development of the project plan, team lists, maintenance of central files/regulatory files/investigator site file, maintenance of training records, and generation of metrics reports. 


Clinical Research Coordinator: 

A responsible and organized CRC, who executes and coordinates a variety of specialized clinical research activities, including both Phase 1 and 2a studies, ensuring that established protocols are implemented and followed. Supervises and manages study team members. Monitors patient status and safety. Collects and organizes research data and assists in preparation of regulatory documents (IRB submission and informed consent). Schedules project specific training and unit in-services to train staff on protocols, GCP guidelines, treatments and possible side effects and complications. Collects and organizes research data. Educates patients and their families about treatments and potential side effects. 


Enrollment Specialist I: 

An organized Enrollment Specialist, who executes and coordinates the enrollment process of clinical research studies including all activities from recruitment to admission. Gives helpful feedback for enrollment feasibilities and marketing strategies. Ensures that protocols are implemented and followed according to Good Clinical Practice (ICH GCP). Collects and organizes research data in an orderly fashion. Educates participants about treatments and possible side effects and complications. Stays in constant contact with Study Team regarding enrollment timelines and recruitment results. Assesses and monitors patient status and safety. Institutes emergency procedures as necessary. Enrolment Coordinator: An organized Enrollment Coordinator, who executes and coordinates the enrollment process of clinical research studies including all activities from recruitment to admission. Ensures that protocols are implemented and followed according to Good Clinical Practice (ICH GCP). Collects and organizes research data. Educates participants about treatments and possible side effects and complications. Assesses and monitors patient status and safety. Institutes emergency procedures as necessary. 


Research Technician: 

A responsible research technician, working morning, evening, and night shifts when study-specific tasks were needed to be carried through. Familiar with phlebotomy skills, vital sign procedures, as well as performing under strict time constraints. Provides clinic support for Clinical Pharmacology Studies under supervision in accordance with agreed protocols and the principles of International Conference on Harmonisation Good Clinical Practice (ICH GCP). 


Laboratory Technician: 

A diligent and meticulous laboratory technician, who dedicated mornings, evenings, and nights to correctly process and store blood and urine samples for further study-specific analysis. Experienced in handling, storing, and shipping hazardous and biological materials samples intended for clinical pathology, pharmacokinetic or pharmacodynamic investigations. Provides laboratory support for Clinical Pharmacology Studies under supervision in accordance with agreed protocols and the principles of International Conference on Harmonisation Good Clinical Practice (ICH GCP).

Personal Information

Title: Program Manager

Languages

English
Full Professional
French
Limited Working
German
Elementary

Timeline

Program Manager

Pharmaceutics International, Inc.
10.2022 - 03.2024

Project Manager

PAREXEL International
11.2018 - 10.2022

Associate Project Manager

PAREXEL International
09.2016 - 11.2018

Clinical Research Coordinator

PAREXEL International
07.2014 - 09.2016

Enrollment Specialist I

PAREXEL International
11.2013 - 07.2014

Enrollment Coordinator

PAREXEL International
03.2011 - 11.2013

Research Technician (PRN)

PAREXEL International
05.2010 - 03.2011

Laboratory Technician (PRN)

PAREXEL International
02.2010 - 03.2011

Bachelor of Science - Biology

University of Maryland - Baltimore County

Bachelor of Science - Psychology

University of Maryland - Baltimore County
Mark Gundersen