Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Haely

Sales and Customer Service
Plant City,FL

Summary

Dynamic professional with a proven track record at The Hatcher Agency, excelling in strategic sales and customer engagement. Recognized for service excellence and problem-solving skills, I consistently achieved a top 5-star rating as a LYFT driver, showcasing my organizational time strategies and commitment to operational efficiency.

Professional driver skilled in safe and efficient transportation, vehicle maintenance, and route planning. Strong focus on collaboration and adaptability, ensuring seamless operations and meeting changing demands. Known for reliability and excellent customer service, consistently delivering results.

Overview

48
48
years of professional experience

Work History

LYFT Driver

LYFT
03.2024 - Current
  • Delivered safe and timely transportation services to diverse clientele.
  • Maintained vehicle cleanliness and ensured operational readiness between rides.
  • Navigated effectively using GPS technology for efficient route planning.
  • Provided exceptional customer service, addressing passenger inquiries and concerns


I have maintained a top rating of 5 Stars as one of the best drivers with over 1000 trips.


Customer Service /Delivery Courier

Acrisure
04.2012 - 03.2024
  • Delivered packages efficiently using GPS systems to optimize routes and reduce delivery times.
  • Maintained accurate records of shipments and deliveries to ensure accountability and traceability.
  • Communicated effectively with customers regarding delivery schedules and service updates.
  • Trained new couriers on best practices for vehicle maintenance and safety protocols.

Sales Manager

The Hatcher Agency
02.2012 - 03.2015
  • Developed and implemented strategic sales plans to enhance market share and drive revenue growth.
  • Led cross-functional teams to optimize product positioning and improve customer engagement strategies.
  • Analyzed market trends and competitor activity to inform pricing strategies and promotional campaigns.
  • Mentored junior sales staff, fostering professional development and improving team performance metrics.
  • Established key performance indicators to monitor sales effectiveness and guide operational adjustments.

Sales Manager

Cornerstone Marketing
03.2001 - 04.2011
  • Coordinated training programs for staff on product knowledge and effective selling techniques, boosting overall team proficiency.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Directed regional sales strategy, aligning team efforts with corporate objectives to drive revenue growth.
  • Led cross-functional teams to implement sales initiatives, resulting in improved operational efficiency.

Education

Business

Alma College
Alma MI.
05-1980

Skills

  • Organizational time strategies
  • Valid Driver's license
  • Service excellence
  • Clean driving record
  • Problem-solving

Timeline

LYFT Driver

LYFT
03.2024 - Current

Customer Service /Delivery Courier

Acrisure
04.2012 - 03.2024

Sales Manager

The Hatcher Agency
02.2012 - 03.2015

Sales Manager

Cornerstone Marketing
03.2001 - 04.2011

Business

Alma College
Mark HaelySales and Customer Service