Shannel Rivera
The Bronx
Summary
Skilled in crisis intervention and strategic planning, my tenure at Aspire Health Partners showcased my ability to manage high-stress situations with patience and tact. Demonstrating a keen attention to detail and organizational skills, I excel in environments requiring both hard and soft skills, ensuring safe and efficient operations. Compassionate case manager with over 3 years experience integrating all services, building relationships, maintaining confidentiality and maintaining effective working relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lyft Driver
Lyft Driver Services
Jersey City
03.2025 - Current
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Collected payments for goods delivered or unloaded.
- Provide a safe and comfortable ride experience.
- Transported clients to their destinations, safely and on time.
Assistant Case Manager
Early ABA
Orlando
11.2021 - 02.2022
- Assisted with filing paperwork according to established procedures in order to maintain an organized system of records.
- Conducted intake assessments for new clients, gathering necessary information and entering it into the database.
- Prepared written summaries of case notes following each meeting with a client.
- Maintained confidentiality of all documents related to cases and clients.
- Managed and provided crisis intervention that may have come up with participants and clients.
Behavior Health Technician
Aspire Health Partners
Orlando
04.2021 - 11.2021
- Provided excellent service to patients through personable communication.
- Recognized crisis situations and provide appropriate intervention.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Interviewed clients to conduct behavioral health assessments.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
- Administrative tasks, including producing reports and assessments, answering inquiries and correspondence, and keeping records.
Administrative Assistant for President
WPS & ASEU Local Union
Brooklyn
08.2017 - 12.2019
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Scheduled appointments between clients and customers and internal staff members.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Veterinary Technician
Park East Animal Hospital
New York
06.2015 - 06.2016
- Responded promptly to emergency calls outside normal business hours.
- Performed laboratory tests such as urinalysis, 4DX snap, CPL, FPL, Chem 17, and PCV/TS.
- Place IV catheters, administer medications and vaccines, take X-rays, and assist in anesthesia.
- Assist the DVM with obtaining diagnostic biopsy samples, collect and test lab samples such as blood, stool, urine, and tissue, and help stain cytology slides.
Veterinary Technician/Front Desk Receptionist
Westside Veterinary Center
New York
06.2011 - 07.2015
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Followed precise feeding instructions and schedules for animals under care.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Responded promptly to emergency calls outside normal business hours.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
Education
Bachelor of Science - Health Sciences
Mercy College
Dobbs Ferry, NY05-2015
Skills
- Valid Driver's license
- Safe transportation
- Strategic planning
- Attention to detail
- Crisis intervention
- Organizational skills
- Time management
- Conflict resolution
- Patience and tact
- Clean driving record
Certification
- Drivers License
- CPR certification
- First Aid Certification
Affiliations
- Hiking and spending time with animals
Custom
- Substance abuse, mental health and domestic violence knowledge
- Ability to interact with people who are under emotional stress
- Empathy and compassion to help patients feel comfortable, confident and at ease.
Timeline
Lyft Driver
Lyft Driver Services
03.2025 - Current
Assistant Case Manager
Early ABA
11.2021 - 02.2022
Behavior Health Technician
Aspire Health Partners
04.2021 - 11.2021
Administrative Assistant for President
WPS & ASEU Local Union
08.2017 - 12.2019
Veterinary Technician
Park East Animal Hospital
06.2015 - 06.2016
Veterinary Technician/Front Desk Receptionist
Westside Veterinary Center
06.2011 - 07.2015
Bachelor of Science - Health Sciences
Mercy College
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