Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Custom
Timeline
Generic

Shannel Rivera

The Bronx

Summary

Skilled in crisis intervention and strategic planning, my tenure at Aspire Health Partners showcased my ability to manage high-stress situations with patience and tact. Demonstrating a keen attention to detail and organizational skills, I excel in environments requiring both hard and soft skills, ensuring safe and efficient operations. Compassionate case manager with over 3 years experience integrating all services, building relationships, maintaining confidentiality and maintaining effective working relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lyft Driver

Lyft Driver Services
Jersey City
03.2025 - Current
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Collected payments for goods delivered or unloaded.
  • Provide a safe and comfortable ride experience.
  • Transported clients to their destinations, safely and on time.

Assistant Case Manager

Early ABA
Orlando
11.2021 - 02.2022
  • Assisted with filing paperwork according to established procedures in order to maintain an organized system of records.
  • Conducted intake assessments for new clients, gathering necessary information and entering it into the database.
  • Prepared written summaries of case notes following each meeting with a client.
  • Maintained confidentiality of all documents related to cases and clients.
  • Managed and provided crisis intervention that may have come up with participants and clients.

Behavior Health Technician

Aspire Health Partners
Orlando
04.2021 - 11.2021
  • Provided excellent service to patients through personable communication.
  • Recognized crisis situations and provide appropriate intervention.
  • Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
  • Interviewed clients to conduct behavioral health assessments.
  • Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
  • Administrative tasks, including producing reports and assessments, answering inquiries and correspondence, and keeping records.

Administrative Assistant for President

WPS & ASEU Local Union
Brooklyn
08.2017 - 12.2019
  • Handled confidential documents in an organized fashion according to established protocol.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Scheduled appointments between clients and customers and internal staff members.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.

Veterinary Technician

Park East Animal Hospital
New York
06.2015 - 06.2016
  • Responded promptly to emergency calls outside normal business hours.
  • Performed laboratory tests such as urinalysis, 4DX snap, CPL, FPL, Chem 17, and PCV/TS.
  • Place IV catheters, administer medications and vaccines, take X-rays, and assist in anesthesia.
  • Assist the DVM with obtaining diagnostic biopsy samples, collect and test lab samples such as blood, stool, urine, and tissue, and help stain cytology slides.

Veterinary Technician/Front Desk Receptionist

Westside Veterinary Center
New York
06.2011 - 07.2015
  • Performed routine laboratory procedures for hematology, urinalysis and serology.
  • Determined appropriate dosages of medication based on weight calculations using veterinary scales.
  • Followed precise feeding instructions and schedules for animals under care.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Responded promptly to emergency calls outside normal business hours.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.

Education

Bachelor of Science - Health Sciences

Mercy College
Dobbs Ferry, NY
05-2015

Skills

  • Valid Driver's license
  • Safe transportation
  • Strategic planning
  • Attention to detail
  • Crisis intervention
  • Organizational skills
  • Time management
  • Conflict resolution
  • Patience and tact
  • Clean driving record

Certification

  • Drivers License
  • CPR certification
  • First Aid Certification

Affiliations

  • Hiking and spending time with animals

Custom

  • Substance abuse, mental health and domestic violence knowledge
  • Ability to interact with people who are under emotional stress
  • Empathy and compassion to help patients feel comfortable, confident and at ease.

Timeline

Lyft Driver

Lyft Driver Services
03.2025 - Current

Assistant Case Manager

Early ABA
11.2021 - 02.2022

Behavior Health Technician

Aspire Health Partners
04.2021 - 11.2021

Administrative Assistant for President

WPS & ASEU Local Union
08.2017 - 12.2019

Veterinary Technician

Park East Animal Hospital
06.2015 - 06.2016

Veterinary Technician/Front Desk Receptionist

Westside Veterinary Center
06.2011 - 07.2015

Bachelor of Science - Health Sciences

Mercy College
Shannel Rivera