Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
AdministrativeAssistant
Mark Halsey

Mark Halsey

Software Administrator
Lodi,CA

Summary

Certified Salesforce Administrator with over 5 years of experience managing Salesforce applications and supporting end-users. Proven track record of customizing Salesforce to align with business goals, improving automation, and enhancing data reporting capabilities. Strong knowledge of Salesforce Lightning, data management, and integration. Skilled in managing large-scale projects and collaborating cross-functionally to drive operational success.

Skilled NetSuite Administrator with over 4 years of experience in administering and optimizing NetSuite ERP systems. Proficient in configuring modules, managing user roles, and streamlining processes to improve operational efficiency. Adept at troubleshooting technical issues, conducting system upgrades, and providing training and support for end-users. Strong knowledge of financials, reporting, and integrations within NetSuite.

Skilled in coordinating cross-functional teams, managing project timelines, and ensuring smooth system integrations. Adept at conducting stakeholder meetings, gathering requirements, and overseeing user acceptance testing to guarantee successful implementation. Proven ability to resolve issues promptly and deliver high-quality solutions within budget and on schedule.

Accomplished Retail Manager with 8+ years of experience managing store operations, leading teams of up to 20+ employees, and driving consistent sales growth. Expertise in staff training and development, budgeting, inventory control, and customer service excellence. Proven track record of optimizing store performance and increasing profitability while maintaining high standards of store presentation and customer satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Software Administrator

Laurel Ag & Water
03.2013 - Current


  • Certified Salesforce Administrator
  • Proficient in NetSuite, Box, Celigo Integrator IO, and Microsoft 365
  • Assisted end-users in maximizing productivity by providing timely support and training on software tools.
  • Optimized application performance by identifying and resolving bottlenecks, ensuring smooth system operations.
  • Coordinated software upgrades with minimal disruption to users'' workflows through careful planning and communication efforts.
  • Contributed to the successful completion of numerous projects by collaborating with project managers, developers, and other stakeholders, ensuring that software administration tasks were executed effectively and efficiently.
  • Closely involved with the implementation of NetSuite, Box, and Salesforce.
  • Simplified software inventory management through the implementation of NetSuite, streamlining procurement processes while reducing redundancies.
  • Managed license compliance by tracking software usage and maintaining up-to-date records to minimize licensing costs.
  • Partnered with software vendors, ensuring timely resolution of issues and optimal performance by maintaining a strong relationship with their support teams.
  • Diagnosed and resolved hardware and software issues.
  • Managed mobile devices including iPhones and iPads through ABM and MDM software platforms.

Assistant Store Manager

Best Buy
03.2005 - 03.2012
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Education

No Degree - General Studies

San Joaquin Delta College
Stockton, CA
05.2001 -

No Degree - Accounting

University of Phoenix
Tempe, AZ
05.2001 -

No Degree - Cyber Security

California State University, Long Beach
Long Beach, CA
05.2001 -

High School Diploma -

Tokay High School
Lodi, CA
05.2001 -

Skills

System administration

Software

Salesforce

Box

Netsuite

Celigo Integrator IO

Microsoft 365

Certification

Salesforce

Interests

  • Scuba Diving
  • Mountain Biking
  • Surfing
  • Gardening
  • Camping
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Stand-up Paddleboarding (SUP)
Mark HalseySoftware Administrator