Summary
Overview
Work History
Education
Skills
Timeline
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Mark Hardy

Whiting,NJ

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

13
13
years of professional experience

Work History

Manager Napa 2007161 & 2007163

Napa / GPC
06.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Controlled resources and assets.
  • Opened and closed location and monitored shift changes to uphold successful operations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Accomplished multiple tasks within established timeframes.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

ASM

Napa / GPC
03.2023 - 06.2023

Owner. Patriot Auto Center

Self Employed
04.2022 - 03.2023

Owner, Central Jersey Dustless Blasting

Self Employed
08.2016 - 04.2022

Chief Mechanic, Shop Manager

McClain & Co
01.2011 - 08.2016

Education

High School Diploma -

Rahway High School
Rahway, NJ
06.1986

Skills

  • Business Development
  • Team Development
  • Computer Skills
  • Administration and Reporting
  • Verbal and written communication
  • Sales Techniques
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Training and Development

Timeline

Manager Napa 2007161 & 2007163

Napa / GPC
06.2023 - Current

ASM

Napa / GPC
03.2023 - 06.2023

Owner. Patriot Auto Center

Self Employed
04.2022 - 03.2023

Owner, Central Jersey Dustless Blasting

Self Employed
08.2016 - 04.2022

Chief Mechanic, Shop Manager

McClain & Co
01.2011 - 08.2016

High School Diploma -

Rahway High School

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Mark Hardy