Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Harker

Atlanta,GA

Summary

An enthusiastic candidate with several IT certifications. Brings a proven history of providing good customer service and responding to customer needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Walmart
Milton, GA
04.2020 - 02.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, and locate items
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Straightened merchandise
  • Put out new merchandise in a timely manner.
  • Helped customers in their purchase decisions by answering customers questions about electronics and technology.

IT Administrator

Omnia Marketing
Marrieta, GA
07.2019 - 12.2019
  • Set up and deployment of employee workstations and IT systems for a regional marketing company.
  • WiFi / ethernet network maintenance
  • Installing VPN tunnels on employees machines.
  • Ensured employees received timely software updates to their computing systems.

Seasonal Helper

UPS
Roswell, GA
10.2018 - 12.2018
  • Seasonal Driver Helper

Commissioned Sales Associate

Sears Department Store
Alpharetta, GA
09.2014 - 06.2018
  • Commissioned sales associate for Lawn and garden, Tools, and Fitness departments selling on average $40,000 a month
  • Responsible for customer orders and returns, scheduling delivery of large purchases, answering customer questions
  • Manning POS for in-store purchases.
  • Remedying customer complaints.
  • Frequently responsible running areas of store independently with minimum intervention from management.
  • Customer service experience.
  • Maintained pricing and advertising signage for Lawn and garden, Tools, and Fitness departments.
  • Maintained accurate product counts

Education

Bachelor of Arts - English Literature

University of North Georgia
Dahlonega, GA
05.2019

Skills

  • Active directory
  • Powershell
  • WireShark/TCPview
  • DNS Maintenance
  • Mail Server
  • Windows Server
  • Error Documentation and Flagging
  • Network Management
  • Device Management
  • Printer Maintenance

Certification

CompTIA A+

CompTIA Network+

CompTIA Security+

Google IT professional Certification

Timeline

Retail Sales Associate

Walmart
04.2020 - 02.2022

IT Administrator

Omnia Marketing
07.2019 - 12.2019

Seasonal Helper

UPS
10.2018 - 12.2018

Commissioned Sales Associate

Sears Department Store
09.2014 - 06.2018

Bachelor of Arts - English Literature

University of North Georgia

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Mark Harker