Mark Harker
Atlanta,GA
Summary
An enthusiastic candidate with several IT certifications. Brings a proven history of providing good customer service and responding to customer needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Walmart
Milton, GA
04.2020 - 02.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, and locate items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Straightened merchandise
- Put out new merchandise in a timely manner.
- Helped customers in their purchase decisions by answering customers questions about electronics and technology.
IT Administrator
Omnia Marketing
Marrieta, GA
07.2019 - 12.2019
- Set up and deployment of employee workstations and IT systems for a regional marketing company.
- WiFi / ethernet network maintenance
- Installing VPN tunnels on employees machines.
- Ensured employees received timely software updates to their computing systems.
Seasonal Helper
UPS
Roswell, GA
10.2018 - 12.2018
- Seasonal Driver Helper
Commissioned Sales Associate
Sears Department Store
Alpharetta, GA
09.2014 - 06.2018
- Commissioned sales associate for Lawn and garden, Tools, and Fitness departments selling on average $40,000 a month
- Responsible for customer orders and returns, scheduling delivery of large purchases, answering customer questions
- Manning POS for in-store purchases.
- Remedying customer complaints.
- Frequently responsible running areas of store independently with minimum intervention from management.
- Customer service experience.
- Maintained pricing and advertising signage for Lawn and garden, Tools, and Fitness departments.
- Maintained accurate product counts
Education
Bachelor of Arts - English Literature
University of North Georgia
Dahlonega, GA05.2019
Skills
- Active directory
- Powershell
- WireShark/TCPview
- DNS Maintenance
- Mail Server
- Windows Server
- Error Documentation and Flagging
- Network Management
- Device Management
- Printer Maintenance
Certification
CompTIA A+
CompTIA Network+
CompTIA Security+
Google IT professional Certification
Timeline
Retail Sales Associate
Walmart
04.2020 - 02.2022
IT Administrator
Omnia Marketing
07.2019 - 12.2019
Seasonal Helper
UPS
10.2018 - 12.2018
Commissioned Sales Associate
Sears Department Store
09.2014 - 06.2018
Bachelor of Arts - English Literature
University of North Georgia