DAMYA SHANNON
Clinton,MD
Summary
A certified upcoming IT specialist, fueled by dedication and drive to excel in the dynamic field of technology. My time in customer service has not only sharpened my interpersonal and problem-solving abilities but has also instilled a passion for delivering exceptional experiences. I aspire to make a seamless transition to the IT sector, driven by the desire to continually learn, adapt, and contribute to the ever-evolving landscape of information technology. In doing so, I seek not only professional growth but the opportunity to make a meaningful impact in the fast-paced and innovative world of IT.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Marshalls
Clinton, MD
06.2021 - Current
Manage customer service desk, train new sales associates, process cash and credit transactions, market products and services, organize departments and update prices.
Education
CompTIA A+ Certification -
Google IT Support Certification -
Intuit Design For Delight Innovator (Customer Service) -
Skills
- Time Management
- Ability to Adapt
- Team Collaboration
- Great Communication
- Problem Solving
- Active Directory
- Setting up Ipv4 Addresses
- Creating Users/Groups
- Mobile Devices
- Creating Partitions
- Password set/reset
- Troubleshooting
- Google Workspace
- VM Ware
- Setting Permissions
- Window Server
- Joining Domains
- Changing Drive Letters/Paths
- Creating GPOs
- Creating Folders
- Mapping Network Drive
References
References available upon request.
Timeline
Retail Sales Associate
Marshalls
06.2021 - Current