MARK HARRIS
Winter Garden,FL
Summary
High-performing premium services specialist with over ten years of experience in hospitality. Proven track record in project management, delivering positive organizational outcomes through meticulous attention to detail and innovative problem-solving. Skilled in collaborating with cross-functional teams to address complex challenges. Aspire graduate committed to continuous improvement and team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Brand Ambassador Intern
The District Gastrobar Hospitality Group
Orlando, Florida
07.2025 - Current
- Assisted with the development of brand campaigns and strategies.
- Organized promotional events to increase brand awareness.
- Developed content for social media platforms.
- Increased revenue by promoting additional products, Happy Hour, and assisting with the beverage menu.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
Operational Logistical Coordinator - DSA
Walt Disney World Resort
Lake Buena Vista, FL
08.2023 - Current
- Managed day-to-day operations of the department.
- Assisted in developing standard operating procedures (Tour Guides and Dispatch Desk) for improved workflow efficiency.
- Supported budget preparation by collecting data and documenting labor accurately.
- Implemented process improvements based on team feedback for better collaboration efforts.
- Facilitated communication between partners to resolve issues quickly (Disney Signature Services, Club 33, and Four Seasons).
- Resolved guest complaints in person promptly while upholding company standards.
- Organized team events to promote a positive work environment.
- Ensured compliance with company policies and procedures related to VIP Tours.
VIP Specialist
Disney Cruise Line
Celebration, Florida
05.2022 - 03.2023
- Managed reservations and curated itineraries for exclusive dining and entertainment options.
- Coordinated special requests and personalized services for high-profile passengers.
- Collaborated with Senior Crew Members to ensure seamless service for VIPs.
- Addressed Guest & TWDC Employees' inquiries and resolved concerns with professionalism and care.
- Handled complaints from VIP Guests and worked diligently to resolve them promptly and amicably.
- Managed inventory of special items such as tickets, merchandise, food, and beverages issued to VIP guests.
- Proficient: Certain System, SeaWare (Native/Main) system
Tour Guide
Walt Disney World Resort
Lake Buena Vista, Florida
06.2019 - 02.2020
- Developed guest relationships to achieve a high level of satisfaction.
- Built detailed knowledge in "Everything Disney" and locations to answer guests' questions thoroughly.
- Assisted with TWDC's internal and external events.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Worked closely with all Disney cast members in order to provide a high level of service throughout the duration of the tour.
Co-Chair Membership & Events
Human Rights Campiagn
Orlando, Florida
03.2015 - 09.2018
- Managed and entertained members who donated $30 a year to $5,000 a year.
- Planned and executed over 15 formal and informal annual events, fundraisers, and community events for a nonprofit organization focused on helping the LGBTQ+ community.
- Create a budget, research components, and secure acceptable costs from preferred operators and vendors.
- Develop and enhance existing engagement strategies—designed and implemented creative sales and marketing strategies to capitalize on maximizing exposure for greater attendance. Complete RFP offers.
- Arrange on-site logistics, including registration, guest speakers, transportation, and entertainment.
- Menu and F&B Development for events (social mixers, Gala, dinner events, etc.).
Education
Bachelor of Science - Project Management
Bellevue University
Bellevue, NE02-2022
Skills
- Event logistics
- Vendor management
- Booking systems
- Project management
- Conflict resolution
- Attention to detail
- Marketing strategies
- Budgeting expertise
- Logistics planning
- On-site management
Certification
WSET Sommelier Certification - Level 1
Timeline
Brand Ambassador Intern
The District Gastrobar Hospitality Group
07.2025 - Current
Operational Logistical Coordinator - DSA
Walt Disney World Resort
08.2023 - Current
VIP Specialist
Disney Cruise Line
05.2022 - 03.2023
Tour Guide
Walt Disney World Resort
06.2019 - 02.2020
Co-Chair Membership & Events
Human Rights Campiagn
03.2015 - 09.2018
Bachelor of Science - Project Management
Bellevue University
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