Mark Hayward

• Facility Operations Management: Oversight of daily operations, workflow coordination, and process optimization.
• Financial Management: Budgeting, forecasting, and financial controls; comprehensive P&L analysis and reporting.
• LEAN-Driven Team Building & Leadership: Team development, cross-department coordination, and coaching using LEAN principles to improve efficiency.
• Marketing & Brand Management: Development and execution of marketing strategies; management of promotional campaigns.
• Social Media Management: Strategic planning, content creation, and performance tracking across social platforms.
• Sales & Growth Analytics: Analysis of sales trends, customer behavior, and growth opportunities.
• Logistics & Cost Analysis: Evaluation of shipping processes, vendor costs, and supply-chain efficiency improvements.
• Productivity Optimization: Measurement and improvement of operational productivity and performance metrics.
• E-Commerce Management: Shopify administration, product updates, and website presentation enhancements using basic HTML.
• Handled technical support calls to resolve customer issues efficiently.
• Conducted sales cold calls to generate leads and expand client base.
• Grew and maintained existing customer accounts, ensuring satisfaction and loyalty.

- Directed comprehensive inventory control, ensuring accuracy, efficient replenishment, and minimal discrepancies.
- Oversaw procurement, negotiating vendor pricing and maintaining robust supplier relationships.
- Analyzed data to assist budgeting, operational planning, and leadership decision-making.
- Conducted sales forecasting for production planning and strategic sales initiatives.
- Led team-building efforts, enhancing collaboration through training and mentorship.
- Delivered training sessions to boost product knowledge among teams and customers.
- Managed warehouse functions, ensuring order fulfillment and safety compliance.
- Managed inventory processes to ensure accurate stock levels and efficient replenishment.
- Negotiated vendor pricing and sourced materials to support operational demands.
- Conducted detailed reporting for budgeting and strategic planning support.
- Forecasted sales to guide production planning and strategic initiatives.
- Mentored staff through team-building activities to enhance performance and workflow efficiency.
- Hosted training sessions, increasing internal teams' product knowledge.
- Directed warehouse operations to fulfill orders and ensure safety compliance.

Utilized various ERP software, including Oracle, NetSuite, Comcept, and Mar-Kov.

Developed Shopify Plus solutions through light HTML coding.

• Implemented ERP systems to optimize data management and operational efficiency.
• Conducted research and development for specialty coatings, driving innovation in product testing.
• Executed custom color matching and tinting processes to meet client specifications.
• Forecasted inventory needs for raw materials and finished goods, ensuring adequate supply levels.
• Domestic and Global sales and support

• Directed daily operations to ensure compliance and efficient workflow across departments.
  Managed sales in assigned territories, fostering customer relationships and driving revenue growth.
  Provided technical support for automotive coatings, assisting with product selection and application guidance.
  Coordinated logistics for deliveries and distribution to guarantee timely and accurate shipments.
  Supervised and mentored employees, cultivating a collaborative team environment.
  Handled payroll, scheduling, and time management for the team effectively.
  Conducted weekly and monthly meetings to align on objectives and performance metrics.
  Oversaw inventory control and procurement, maintaining optimal stock levels and vendor coordination.

• Directed daily facility operations, ensuring efficiency, compliance, and smooth workflow across departments.
• Provided technical support for automotive coatings, assisting customers and sales teams with product selection, troubleshooting, and application guidance.
• Developed automotive and industrial colors, serving as a color-coating mixing technician to ensure precise formulation and quality.
• Planned and coordinated logistics for local deliveries, shipping, and receiving.
• Supervised, trained, and mentored employees, managing payroll, scheduling, and overall time management.
• Designed and led team-building exercises and productivity classes to maximize efficiency and employee engagement.
• Oversaw inventory control and procurement, maintaining optimal stock levels, forecasting orders, and coordinating with vendors.
• Analyzed stock levels and sales trends to optimize ordering decisions, and reduce operational inefficiencies.
• Supported territory and customer sales initiatives, achieving targets while delivering exceptional customer service.