Mark Heideman
Ashland,VA
Summary
DevOps Engineer with proven expertise in cloud platforms and automation. Skilled in containerization technologies, driving efficient deployment processes, and enhancing system performance.
Overview
12
12
years of professional experience
Work History
DevOps Engineer
Blue Triangle Technologies
Richmond, VA
05.2022 - Current
- Managed infrastructure on cloud platforms to ensure stability and performance.
- Monitored system performance and resolved issues proactively to maintain uptime.
- Implemented containerization technologies such as Docker and Kubernetes for faster delivery cycles.
- Developed procedures to automate code builds and deployments.
- Managed infrastructure components including virtual machines, storage devices, networks.
- Worked closely with DevOps teams in order to design best practices for deploying applications into production environment.
- Provided support for web servers configuration and maintenance activities.
- Implemented systems automation using scripting languages like Python and Bash.
- Developed automated deployment processes and scripts to ensure a smooth transition from development to production.
- Collaborated with developers in order to troubleshoot application related issues quickly.
- Set up monitoring tools like Graphite and Grafana to track performance metrics.
- Analyzed code and corrected errors to optimize output.
- Improved and corrected existing software and system applications.
- Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
- Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
Support Manager
Blue Triangle Technologies
Richmond, Virginia
01.2019 - 07.2022
- Developed new Online Help Section to enhance user support resources.
- Coordinated weekly product training sessions for staff development.
- Managed internal and external support channels to improve response times.
- Oversaw internal team's Jira, Confluence, and other notification systems effectively.
- Established community forum to foster engagement among users.
- Assisted Operations in managing Status Page and notifications for service updates.
Software Quality Assurance Manager / Backend Devel
Blue Triangle Technologies
Richmond, VA
04.2016 - 01.2019
- Designed, implemented and maintained the synthetic monitoring agent deployed to a number of geographic locations
- Analyzed PHP, Javascript, Python, SQL, and statistical data analysis for new and existing product offerings
- Performed manual QA of Blue Triangle's software solution and detailed gap analysis
Computer Science Tutor
Randolph-Macon College
Ashland, VA
03.2015 - 05.2016
- Assisted students in understanding and completing lab assignments
- Reviewed class material with students by discussing concepts, working solutions to problems, and reviewing assignments
IT Intern
SkyBOX Inc.
Doral, FL
01.2016 - 02.2016
- Researched available database and search technologies that might provide the most efficient database design and allow for both high scalability of data and high-speed query results
- Investigated Apache projects Lucene and Solr and used them to complete a variety of database and query tests
- Designed, developed, and tested a database structure built to support a search component on an application to be used by various entities of the business – from warehouse employees to online customers
Student IT Assistant
Randolph-Macon College
Ashland, VA
06.2014 - 12.2015
- Provided excellent customer service to incoming students by troubleshooting both wired and wireless connection problems and ensuring computer systems function optimally
- Configured and installed Wireless Access Points and then verified appropriate performance
- Cleaned out and redesigned switch rooms across the campus to expedite future troubleshooting, including the configuration and installation of new network switches
- Performed wireless site surveying and subsequent reporting in order to assess the wireless signal, noise, and interference within various buildings across campus
- Created and formatted pages on the school’s SharePoint site
Education
Bachelor of Science - Computer Science
Randolph-Macon College
Ashland, VA05-2016
Skills
- Cloud Platforms: GCP (), AWS, Azure, Alibaba, Digital Ocean, Rackspace, IPXON
- Containerization technologies - Docker, Rancher, GCP Cloud Run, Cloud Build, etc
- Infrastructure management
- Programming languages: Python, SQL, Bash, PHP, JavaScript, Java, C, C
- Operating Systems: OS X, Windows, UNIX/LINUX
- Foreign Language - Speak, read and write Spanish at an intermediate level
- TO DO, Add more detailed stuff like reduced costs with X/Y/Z project or optimized this or that with automation
Languages
Spanish
Limited
Timeline
DevOps Engineer
Blue Triangle Technologies
05.2022 - Current
Support Manager
Blue Triangle Technologies
01.2019 - 07.2022
Software Quality Assurance Manager / Backend Devel
Blue Triangle Technologies
04.2016 - 01.2019
IT Intern
SkyBOX Inc.
01.2016 - 02.2016
Computer Science Tutor
Randolph-Macon College
03.2015 - 05.2016
Student IT Assistant
Randolph-Macon College
06.2014 - 12.2015
Bachelor of Science - Computer Science
Randolph-Macon College