Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mark Henes

morganville

Summary

Dedicated HVAC Technician with strong technical troubleshooting and electrical wiring skills. Excellent communication and customer service technician. Proven record in diagnosing HVAC systems to enhance performance and ensure customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

HVAC Technician

AJ Perri
Tinton Falls, NJ
01.2022 - 11.2025
  • Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
  • Performed routine maintenance on heating, ventilation, and air conditioning equipment to extend lifespan.
  • Worked with installation teams to provide technical support during system setup and troubleshooting.
  • Monitored system operations using diagnostic tools to identify inefficiencies and recommend improvements.
  • Trained junior technicians on best practices for HVAC service and repair procedures.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Excellent customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Traveled to job sites for both scheduled and emergency appointments.

Supervising Agent

Choice Home Warranty
Edison, NJ
06.2017 - 01.2021
  • Supervised daily claims specifically HVAC systems , ensuring compliance with company policies and procedures.
  • Analyzed workflow processes with technicians, disusing improvements to increase efficiency and reduce errors.
  • Managed escalated claims efficiently, facilitating timely resolutions to enhance customer loyalty.
  • Managed a team of agents to ensure efficiency and productivity while maintaining high standards of professionalism.

Education

Associate of Science - EPA 608 Universal

Lincoln Technical Institute
Clark, NJ
06-2023

Associate of Science - Business

Rutgers University
New Brunswick, New Jersey, NJ
03-2021

Skills

  • Technical troubleshooting
  • Electrical wiring
  • System troubleshooting
  • Leak checks
  • HVAC and refrigeration systems
  • Brazing and soldering refrigerant lines
  • Replacing condensers and/or coils (furnaces)

Accomplishments

  • Achieved top 10 technician results through effectively helping with dispatch calls. Serviced and repaired over 8 appointments per day.

Certification

  • Certified EPA 608 Universal
  • Certified Refrigerant handling
  • R410a Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Native or Bilingual

Timeline

HVAC Technician

AJ Perri
01.2022 - 11.2025

Supervising Agent

Choice Home Warranty
06.2017 - 01.2021

Associate of Science - EPA 608 Universal

Lincoln Technical Institute

Associate of Science - Business

Rutgers University